Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
Troubleshooting and Escalation
File Name
Information Captured in this Log File
sv_dev_
debug.log
debug.log
More detailed core Cisco StadiumVision Director
processing.
processing.
sv_
external.log
external.log
Cisco StadiumVision Director outbound messages to
DMP, Phone, and so on.
DMP, Phone, and so on.
localhost_
access_log
access_log
HTTP server access log.
sv_rest_
audit.log
audit.log
Audit trace of user who invoked a REST call.
sv_rest_
xml.log
xml.log
Request/response XML message payload.
sv_msg_
mcast_
trace.log
mcast_
trace.log
Multicast control messages to DMP.
sv_
system.log
system.log
General Cisco StadiumVision Director logging (start / stop,
system messages, and so on.)
system messages, and so on.)
sv_ui.log
User Interface logging
Other Log Files of Interest
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Web Server Logs
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Proof of Play
Data files can be found in /var/sv/pofp/data/
Files of interest:
o
rawData.csv (raw syslog data received from DMP)
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DMP Logs
o
Syslog—You can query the DMP syslog from the Management
Dashboard.
Dashboard.
o
MIBs—Found in the DMP Admin Panel; query string.
Escalation Process
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Customers and Partner should have list of current Smart Net contract
numbers for their customers.
numbers for their customers.
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For Severity 1 & 2 issues contact Cisco Technical Support using
telephone.
telephone.
U.S./Canada: 800-553-2447
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