Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
© 2012 Cisco Systems, Inc. All rights reserved.
Page 74 of 83
Symptom
Possible Cause
Action
Cisco StadiumVision is unable to
communicate with the IP Phone
(see possible causes below).
communicate with the IP Phone
(see possible causes below).
Check /opt/apache-tomcat-
6.0.18/logs/sv_dev_debug.log for errors. Look for a
message similar to the following:
6.0.18/logs/sv_dev_debug.log for errors. Look for a
message similar to the following:
2010-02-23 22:57:30,659 [pool-6-thread-20] ERROR
com.cisco.sv.phone.PhoneCommandCallable -
PhoneCommandCallable .call - Exception occurred sending
commands to 10.10.99.3 for SetImage
com.cisco.sv.phone.IPPhoneCommandException:
Phone Authentication error
Phone Authentication error
The user ID and password of the
IP Phone is not correctly
configured in Cisco
StadiumVision Director.
IP Phone is not correctly
configured in Cisco
StadiumVision Director.
Ensure that the phoneDefaultPassword and
phoneDefaultUsername are correctly configured in
Cisco StadiumVision Director. See Setting IP Phone
Passwords.
phoneDefaultUsername are correctly configured in
Cisco StadiumVision Director. See Setting IP Phone
Passwords.
The user ID and password of the
IP Phone is not correctly
configured in CUCM.
IP Phone is not correctly
configured in CUCM.
Ensure that the user credentials are correctly set in
CUCM. See Verifying IP Phone .
CUCM. See Verifying IP Phone .
Verifying IP Phone Credentials
If the credentials for the IP Phone are not set correctly in CUCM and in Cisco StadiumVision Director,
you will not be able to change the phone background graphic or speed dials.
you will not be able to change the phone background graphic or speed dials.
Within Cisco StadiumVision Director, there are two places where the IP Phone credentials can be
specified.
specified.
• In the registry using the Management Dashboard. This is used to specify the “global credentials”
for IP Phones. See
Setting IP Phone Passwords
for more information.
• On the Setup > Devices > IP Phone page of the Control Panel. The Admin ID and Admin
Password fields on this page should only be specified if the phone has credentials that are
unique from other phones. See
unique from other phones. See
Defining Cisco IP Phones
for more information.
Refer to the section
Configuring CUCM Integration
for credentials configurations
Verifying Credentials Configured in the Cisco StadiumVision Director
Registry
Registry
To verify the credentials when they are configured using the Cisco StadiumVision Director registry,
enter the following into a browser:
enter the following into a browser:
https://<CUCM_IP_addr>/axl
where <CUCM_IP_addr> is replaced by the IP address of Call Manager.
At the prompt to enter a username and password, enter the credentials that were configured in the
Cisco StadiumVision Director registry for CCMPass and CCMUser.
Cisco StadiumVision Director registry for CCMPass and CCMUser.
If the credentials are entered correctly, the following will display in the browser window:
Cisco CallManager: AXL Web Service
The AXL Web Service is working and accepting requests. Use HTTP POST to send a request.