Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
Troubleshooting and Escalation
Troubleshooting Unexpected
Content/Action on the DMP
Content/Action on the DMP
Owner
Issue Experienced in the Field
Event Day Operator
(EDO)
(EDO)
Specific DMPs/group of DMPs move out of Normal state
without intervention.
without intervention.
Troubleshooting/Solution
1. Confirm if the backup Cisco StadiumVision Director server still has
its services running, which could result in some DMPs responding to
that server’s commands.
that server’s commands.
2. Stop the Cisco StadiumVision Director services on the backup
(secondary) Cisco StadiumVision Director server.
Escalation
Collect the following information and send to Cisco Technical Support:
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Proof of Play
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sv_dev_debug log
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sv_msg_trace.log
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sv_dmp_syslog
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Event script name
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Cisco StadiumVision Director version
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DMP firmware version
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