Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
Troubleshooting and Escalation
Troubleshooting NTP for Backup and
Restore
Restore
Owner
Issue Experienced in the Field
StadiumVision Administrator
Manual restore failed in the backup server.
Troubleshooting/Solution
1. Verify the time zone configuration on both the primary and secondary
servers. Different time zones might cause the Restore task to fail.
2. Configure the NTP server in the TUI to sync the time zone on the
primary and secondary Cisco StadiumVision Director server to
resolve this issue.
resolve this issue.
Escalation
Collect and send the following information to Cisco Technical Support:
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Proof of Play
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sv_dev_debug log
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sv_msg_trace.log
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sv_dmp_syslog
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Event script name
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DMP firmware version.
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