Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Owner

Issue experienced in the field

RSS feed stopped working.

Troubleshooting / Solution

1. Make sure the DNS server is configured in Cisco StadiumVision Director.

2. Use wget / ping to validate the DNS server.

3. Verify that the RSS URL feed contains XML data.

4. Use the right ticker version that comes with Cisco StadiumVision Director

releases.

5. Try to get a TCPDump snapshot to see Cisco StadiumVision Director sent the RSS

feed.

Escalation

Contact Cisco Technical Support with the following information:

Proof of Play reports, sv_dev_debug log, sv_msg_trace.log, sv_dmp_syslog (saved

from System State Reports tool), Event script name, Cisco StadiumVision Director

software version, and DMP firmware version.

Troubleshooting DNS Server for RSS Feed Issues