Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Escalation Process (continued):

Severity Levels:

•

Network or environment down, critical impact to

business – Cisco and the customer will commit the

necessary resources around the clock to resolve the

situation

•

Network or environment severely degraded - Cisco and

the customer will commit full-time resources during normal

business hours, or during Event, to resolve the situation

NOTE:

When possible open all S1 & S2 cases through Smartnet contract owner.