Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
© 2011 Cisco Systems, Inc. All rights reserved.
Page 95 of 103
As a further variant, if a DMP is offline when the event script starts, and then is
reconnected, it will not receive any state changes in the future until a new event is
started. This is because the DMP will never receive the initial Reset command that
tells it to re-read its event script information. Therefore, when the DMP is
reconnected, it will not be aware of the new templates and non-video playlists.
reconnected, it will not receive any state changes in the future until a new event is
started. This is because the DMP will never receive the initial Reset command that
tells it to re-read its event script information. Therefore, when the DMP is
reconnected, it will not be aware of the new templates and non-video playlists.
Common Problems and Resolutions
S ym p to m
P o s s ib le Ca u s e
Ac tio n
Script running slow or not
running at all on the DMP.
running at all on the DMP.
The DNS configuration on the
DMP or StadiumVision Director
is incorrect.
DMP or StadiumVision Director
is incorrect.
Verify that DNS is disabled on the DMP.
Verify that the DNS server (if used) is configured
correctly in StadiumVision Director and that the
specified DNS server is reachable. If it is not
reachable, disable DNS on StadiumVision Director
until the DNS server is back online.
correctly in StadiumVision Director and that the
specified DNS server is reachable. If it is not
reachable, disable DNS on StadiumVision Director
until the DNS server is back online.
The Welcome screen in a luxury
suite shows up on the wrong TV.
suite shows up on the wrong TV.
The TV is configured incorrectly
in StadiumVision.
in StadiumVision.
Determine the MAC address of the DMP either by
looking at the DMP or by using the Menu button on the
Cisco IR Remote to bring up the system info. Verify
that this DM is mapped to the correct Location, and the
Location assigned to the correct group.
looking at the DMP or by using the Menu button on the
Cisco IR Remote to bring up the system info. Verify
that this DM is mapped to the correct Location, and the
Location assigned to the correct group.
In the luxury suite, the wrong TV
shows the concessions menu
items.
shows the concessions menu
items.
The configuration of the system
was done incorrectly.
was done incorrectly.
In the luxury suite configuration, the concessions
menu is displayed on Display #1 (or more precisely,
Suite DMP Logical ID #1) in a room. Display #1 is
connected to the first DMP associated with that luxury
suite. See the StadiumVision Commerce Integration
Design and Implementation Guide for more
information.
menu is displayed on Display #1 (or more precisely,
Suite DMP Logical ID #1) in a room. Display #1 is
connected to the first DMP associated with that luxury
suite. See the StadiumVision Commerce Integration
Design and Implementation Guide for more
information.
After pushing the script, the TV is
not on.
not on.
The RS-232 cable may not be
properly connected
properly connected
Use the IR remote to turn on the TV. If you see a red
LED flash but there is no response to the command,
then it is likely that the RS-232 cable is plugged into
the wrong port on the DMP. Move the connection to
the RS-232 port on the DMP.
LED flash but there is no response to the command,
then it is likely that the RS-232 cable is plugged into
the wrong port on the DMP. Move the connection to
the RS-232 port on the DMP.