Cisco Cisco StadiumVision Mobile Streamer Quick Setup Guide

Symptom: Local PNGs are not synchronized across SV-4K and

DMP-2K devices

Troubleshooting steps:

1. Verify the PTP configuration on your SV-4K and DMP-2K devices:

a. Go to:

Management Dashboard > SV Director Configuration > Global DMP

Settings > SV-DMP Common Settings

b. Verify that the PTP domain and PTP master candidates property configuration

is correct for your network.

2. Open your browser and navigate to one of the devices:

http://sv4k-ip-address/ptp.html

3. Enter the username and password.

4. Look for the message “PTP is not enabled.”

This message might mean that the device was not rebooted after changes to the

Management Dashboard settings.

5. If the message appears, reboot the SV-4K or DMP-2K device.

Symptom: Playlists do not advance to the next content item on

the SV-4K or DMP-2K

If the current PTP master becomes unreachable (shuts down, or becomes unreachable

on the network), the PTP members will be unable to update their clocks and this

condition will occur.

Troubleshooting steps:

1. Verify the PTP configuration on your SV-4K or DMP-2K devices:

a. Go to:

Management Dashboard > SV Director Configuration > Global DMP

Settings > SV-DMP Common Settings

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