Cisco Cisco StadiumVision Mobile Streamer Quick Setup Guide

Symptom: Pwr and Eth LEDs are not lit and no signs of activity

on the SV-4K or DMP-2K

Troubleshooting steps:

1. Verify any visible damage to the Ethernet port on the SV-4K or DMP-2K device.

2. If there is not any visible port damage on the SV-4K or DMP-2K:

a. Connect a 12V 5A power supply to the media player to confirm startup and

normal operation.

b. Replace the Ethernet cable.

c. Connect the media player to a known-working switch port for another SV-4K

or DMP-2K device.

d. Verify the POE+ settings on the switch.

TIP:If you have imported the switch settings to Cisco

StadiumVision Director, you can view the POE+ settings.

From the Management Dashboard, go to:

Tools > Settings > Switch Management > View Switch

Details

Power normally displays "29.5" for the SV-4K and DMP-2K after

LLDP negotiation with the switch.

e. If none of these steps locate the problem, contact Cisco Technical Support to

proceed with the RMA process.

Symptom: SV-4K or DMP-2K Err or Err/Upd LEDs blinking

Troubleshooting steps:

1. Refer to the LED documentation.

See the

"LEDs on the SV-4K Media Player" on page 1

2. Troubleshoot according to the description of the problem.

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