Cisco Cisco Explorer Set-top Software Version 2.1 User Guide

Page of 272
 
 
749244 R ev G  
Understanding Diagnostic Screens 
for the Explorer DHCTs 
A Reference Guide 
 
 

Summary of Contents of user guide for Cisco Cisco Explorer Set-top Software Version 2.1

  • Page 1749244 R ev G Understanding Diagnostic Screens for the Explorer DHCTs A Reference Guide
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  • Page 3Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to...
  • Page 4Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the...
  • Page 5 Contents About This Guide vii Chapter 1 Understanding Diagnostic Screens 1 Access the Diagnostic Screens ................................................................................................ 2 Identify Information...
  • Page 6Contents Chapter 3 SRM Sessions Diagnostic Screen 91 SRM Sessions Diagnostic Screen.......................................................................................... 92 Chapter 4 NDS Information for Explorer 1850,...
  • Page 7 Contents Chapter 9 MR-DVR Client Diagnostic Screens 173 MR-DVR Client Info Diagnostic Screen ............................................................................ 174 In-Home Protocol Client Diagnostic...
  • Page 8Contents Chapter 16 MR-DVR and DVR Issues 219 DHCT Does Not Boot .......................................................................................................... 220 Program Recorded on the MR-DVR Server...
  • Page 9: About This Guide About This Guide About This Guide Introduction Providing customer support for any product or technology can be stressful. Customers...
  • Page 10About This Guide Audience This guide is written for cable system operators, service providers, and Cisco personnel who have experience...
  • Page 11 About This Guide Related Publications You may find the following publications useful as resources when you implement the procedures...
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  • Page 13: Introduction 1 Chapter 1 Understanding Diagnostic Screens Introduction SARA captures system data from the DHCTs and then the application reports...
  • Page 14Chapter 1 Understanding Diagnostic Screens Access the Diagnostic Screens Accessing Diagnostic Screens Using Explorer Front Panel Buttons This section provides...
  • Page 15 Access the Diagnostic Screens Accessing Screens Using Front Panel Buttons This section provides procedures to help you use the...
  • Page 16Chapter 1 Understanding Diagnostic Screens Accessing the Diagnostic Screens Using the Remote Control This section provides procedures to help you...
  • Page 17 Access the Diagnostic Screens 6 To exit the diagnostic screens, press the EXIT or button on the remote control....
  • Page 18Chapter 1 Understanding Diagnostic Screens Identify Information Within Diagnostic Screens Overview This section helps you to locate information within diagnostic...
  • Page 19 Identify Information Within Diagnostic Screens Locating Page Numbers on Diagnostic Screens The page number for each diagnostic screen is...
  • Page 20Chapter 1 Understanding Diagnostic Screens Status Line Descriptions The status line appears at the bottom of all diagnostic screens. The...
  • Page 21 Troubleshoot with a Blended Image Troubleshoot with a Blended Image To help you troubleshoot the DHCT, you can view...
  • Page 22
  • Page 23: Network Status Diagnostic Screens for all Explorer DHCTs 2 Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs This chapter provides diagnostic screens common to the...
  • Page 24Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Status Summary Diagnostic Screen Information This section provides a sample...
  • Page 25 Status Summary Diagnostic Screen Example: 749244 Rev G 13
  • Page 26Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Screen Fields and Values This section describes the fields and...
  • Page 27 Status Summary Diagnostic Screen Memory Field Description Possible Values Name Total The total amount of memory assigned  [Integer...
  • Page 28Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Name Description Possible Values RDC The information about the...
  • Page 29 Post and Boot Results Diagnostic Screen Post and Boot Results Diagnostic Screen Information This section provides an overview of...
  • Page 30Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Example: Notes:  The POST Results section only displays data...
  • Page 31 Post and Boot Results Diagnostic Screen When a subscriber plugs the DHCT into an AC power outlet, the DHCT...
  • Page 32Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Component Acrony ms or Descriptions The following list provides the...
  • Page 33 Post and Boot Results Diagnostic Screen Boot Status The Explorer DHCT must access information from various sources in order...
  • Page 34Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name IPG The boot process for...
  • Page 35 Software Versions and Serial Numbers Diagnostic Screen Software Versions and Serial Numbers Diagnostic Screen Information This section provides an...
  • Page 36Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Example: Screen Fields and Values This section describes the fields...
  • Page 37 Software Versions and Serial Numbers Diagnostic Screen Hardware Modules The Hardware Modules section includes the version numbers of all...
  • Page 38Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name ESE The External Security Element...
  • Page 39 Status and Network Parameters Diagnostic Screen Status and Network Parameters Diagnostic Screen Information This section provides an overview diagram...
  • Page 40Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Example: Screen Fields and Values This section describes the fields...
  • Page 41 Status and Network Parameters Diagnostic Screen Field Name Description Possible Values Tuner State The state of the tuner according...
  • Page 42Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Name Description Possible Values TV Res Err The last...
  • Page 43 Status and Network Parameters Diagnostic Screen RF Network The RF Network section includes a description of the RF network...
  • Page 44Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name PCR The time stamp of...
  • Page 45 Status and Network Parameters Diagnostic Screen Field Description Possible Values Name RST Displays the number of times the ...
  • Page 46Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs RF Status Diagnostic Screen Information This section provides an overview...
  • Page 47 RF Status Diagnostic Screen Example: 749244 Rev G 35
  • Page 48Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Screen Fields and Values This section describes the fields and...
  • Page 49 RF Status Diagnostic Screen Field Description Possible Values Name  DNCS Conf—DHCT received DAVIC connect message from DNCS, responded...
  • Page 50Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name Seconds The number of seconds...
  • Page 51 RF Status Diagnostic Screen Current RDC Field Description Possible Values Name Freq The frequency, in MHz, to which the...
  • Page 52Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Current QAM Important: On the Explorer 8000, 8000HD, 8300, or...
  • Page 53 RF Status Diagnostic Screen Field Description Possible Values Name 4 S/N The approximate signal noise ratio  QAM-64-28 dB...
  • Page 54Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs PowerKEY Information Diagnostic Screen Information This section provides an overview...
  • Page 55 PowerKEY Information Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 56Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Errors, CMD/Err, and Date.Time This section contains error statistics for...
  • Page 57 PowerKEY Information Diagnostic Screen Field Description Possible Values Name Decrypt Status of the decryption  Blacked Out—DHCT is authorized...
  • Page 58Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name Last Late Time that the...
  • Page 59 IPPV Information Diagnostic Screen IPPV Information Diagnostic Screen Information This section provides an overview diagram and field descriptions of...
  • Page 60Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Screen Fields and Values This section describes the fields and...
  • Page 61 IPPV Information Diagnostic Screen Last Success The Last Success section includes data about the last successful IPPV event purchase....
  • Page 62Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs QPSK SIL Information Diagnostic Screen Information This section provides an...
  • Page 63 QPSK SIL Information Diagnostic Screen Examples:  Screen for an Explorer 2000 DHCT  Screen for all Explorer DHCTs...
  • Page 64Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Screen Fields and Values This section describes the fields and...
  • Page 65 QPSK SIL Information Diagnostic Screen Field Description Possible Values Name Ovfl The number of DMA overflows that  0...
  • Page 66Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs The following table describes the field names and values within...
  • Page 67 PPV Service Summary Information Diagnostic Screen PPV Service Summary Information Diagnostic Screen Information This section provides an overview diagram...
  • Page 68Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Example: Note: The DHCT must be tuned to a PPV...
  • Page 69 PPV Service Summary Information Diagnostic Screen PPV Service The PPV Service section displays information about the PPV service on...
  • Page 70Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name Svc Index A representation of...
  • Page 71 PPV Service Summary Information Diagnostic Screen PPV Event The PPV Event section includes information about the PPV event on...
  • Page 72Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Name Description Possible Values GBAM The time that GBAMs...
  • Page 73 Digital Video Status Diagnostic Screen Digital Video Status Diagnostic Screen Information This section provides an overview of the Digital...
  • Page 74Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Screen Fields and Values This section describes the fields and...
  • Page 75 Digital Video Status Diagnostic Screen Field Description Possible Values Name TV Mgr The state of the resident  Active—resident...
  • Page 76Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name Level The approximate received signal...
  • Page 77 Digital Video Status Diagnostic Screen Errors, Cmd/Err, and Date.Time Field Description Possible Values Name ISE The number of PowerKEY...
  • Page 78Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name Last Late The time that...
  • Page 79 Digital Video Status Diagnostic Screen 8Occasional changes in these values are normal. If this value is updated with each...
  • Page 80Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs VOD Information Diagnostic Screen Information This section provides an overview...
  • Page 81 VOD Information Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 82Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name IPPV A bit map representation...
  • Page 83 Bootloader Information Diagnostic Screen Bootloader Information Diagnostic Screen Information This section provides an overview diagram and field descriptions of...
  • Page 84Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Screen Fields and Values This section describes the fields and...
  • Page 85 Bootloader Information Diagnostic Screen Field Name Description Possible Values Word 3 The third word of the resource  [Text]—hexadecimal...
  • Page 86Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs SAM Information Diagnostic Screen Information This section provides an overview...
  • Page 87 SAM Information Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 88Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs SARA Information Diagnostic Screen Information This section provides an overview...
  • Page 89 SARA Information Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 90Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Description Possible Values Name Timestamp—(1st timestamp) the  [Time]...
  • Page 91 QAM Channel Status Diagnostic Screen QAM Channel Status Diagnostic Screen Information This section provides an overview diagram and field...
  • Page 92Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Example: Screen Fields and Values This section describes the fields...
  • Page 93 QPSK Channel Status Diagnostic Screen QPSK Channel Status Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 94Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs The color of each row on the QAM Channel Status...
  • Page 95 Component Information Diagnostic Screen Component Information Diagnostic Screen Information This section provides an overview diagram and field descriptions of...
  • Page 96Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Screen Fields and Values This section describes the fields and...
  • Page 97 SAM EDCT Information Diagnostic Screen SAM EDCT Information Diagnostic Screen Information This section provides an overview diagram and field...
  • Page 98Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Example: Screen Fields and Values This section describes the fields...
  • Page 99 SAM EDCT Information Diagnostic Screen Field Name Description Possible Values Virtual Hub The unique identifier for the  [Integer...
  • Page 100Chapter 2 Network Status Diagnostic Screens for all Explorer DHCTs Field Name Description Possible Values Err Time The date and...
  • Page 101 SAM EDCT Information Diagnostic Screen GDF Syntax Errors The Active GDF Statement section includes status information about the active...
  • Page 102
  • Page 103: Introduction 3 Chapter 3 SRM Sessions Diagnostic Screen Introduction This chapter provides the diagnostic screen specific to the Session Resource...
  • Page 104Chapter 3 SRM Sessions Diagnostic Screen SRM Sessions Diagnostic Screen Information This section provides an overview diagram and field descriptions...
  • Page 105 SRM Sessions Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 106
  • Page 107: Introduction 4 Chapter 4 NDS Information for Explorer 1850, 4200, 4200HD, 8300 and 8300HD DHCTs Introduction Note: The NDS diagnostic...
  • Page 108Chapter 4 NDS Information for Explorer 1850, 4200, 4200HD, 8300 and 8300HD DHCTs NDS Information #1 Diagnostic Screen Information This...
  • Page 109 NDS Information #1 Diagnostic Screen Example: Screen Fields and Values This section describes the fields and possible values that...
  • Page 110Chapter 4 NDS Information for Explorer 1850, 4200, 4200HD, 8300 and 8300HD DHCTs Field Name Description Possible Values Format The...
  • Page 111 NDS Information #1 Diagnostic Screen Field Name Description Possible Values Brick The reason why the DHCT is not ...
  • Page 112Chapter 4 NDS Information for Explorer 1850, 4200, 4200HD, 8300 and 8300HD DHCTs NDS Information #2 Diagnostic Screen Information This...
  • Page 113 NDS Information #2 Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can...
  • Page 114
  • Page 115: Introduction 5 Chapter 5 Copy Protection Diagnostic Screens Introduction This chapter includes the diagnostic screens specific to copy protection, including...
  • Page 116Chapter 5 Copy Protection Diagnostic Screens 1394 Information Diagnostic Screen Information This section provides an overview of the 1394 Information...
  • Page 117 1394 Information Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 118Chapter 5 Copy Protection Diagnostic Screens Field Description Possible Values Name Version The version number of the SRM  [Dependent...
  • Page 119 1394 Information Diagnostic Screen Field Description Possible Values Name Model The model number for the  [Device-dependent] connected device...
  • Page 120Chapter 5 Copy Protection Diagnostic Screens Copy Protection Diagnostic Screen Information This section provides an overview of the Copy Protection...
  • Page 121 Copy Protection Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 122Chapter 5 Copy Protection Diagnostic Screens Policies The Policies section of the Copy Protection diagnostic screen indicates what copy protection...
  • Page 123 Copy Protection Diagnostic Screen Field Description Possible Values Name YPrPb The group and version number for Format:8-bit value the...
  • Page 124Chapter 5 Copy Protection Diagnostic Screens Field Description Possible Values Name VOD The group and version number for Format:8-bit value...
  • Page 125 Copy Protection Diagnostic Screen Field Description Possible Values Name EMI The copy protection (encryption  freely—unlimited copying of mode...
  • Page 126
  • Page 127: DOCSIS-Specific Diagnostic Screens 6 Chapter 6 DOCSIS-Specific Diagnostic Screens This chapter provides the diagnostic screen specific to the Data Over Cable Service...
  • Page 128Chapter 6 DOCSIS-Specific Diagnostic Screens DOCSIS Information Diagnostic Screen Information This section provides an overview of the DOCSIS Information diagnostic...
  • Page 129 DOCSIS Information Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 130Chapter 6 DOCSIS-Specific Diagnostic Screens Field Description Possible Values Name Max CPE The maximum number of external  [Integer >...
  • Page 131 DOCSIS Information Diagnostic Screen Upstream Downstream Field Description Possible Values Name Freq The downstream and upstream  [Dependent on...
  • Page 132Chapter 6 DOCSIS-Specific Diagnostic Screens Field Description Possible Values Name UCID* The upstream channel ID (UCID)  [Integer > 0]...
  • Page 133 DSG Information Diagnostic Screen DSG Information Diagnostic Screen Information This section provides an overview diagram and field descriptions for...
  • Page 134Chapter 6 DOCSIS-Specific Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 135 DSG Information Diagnostic Screen Basic Mode MAC Addr List The Basic Mode MAC ADDR List section provides a list...
  • Page 136Chapter 6 DOCSIS-Specific Diagnostic Screens Field Description Possible Values Name Tdsg3 The DSG two-way retry timer  Threshold (seconds) which...
  • Page 137 DSG Forwarding Stats - Filters Diagnostic Screens Diagnostic Screen DSG Forwarding Stats - Filters Diagnostic Screens Diagnostic Screen Information...
  • Page 138Chapter 6 DOCSIS-Specific Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 139: DVR-Specific Diagnostic Screens 7 Chapter 7 DVR-Specific Diagnostic Screens This chapter includes the diagnostic screens specific to DVR-capable DHCTs, including the fields...
  • Page 140Chapter 7 DVR-Specific Diagnostic Screens DVR HDD Information Diagnostic Screen Information This section provides a diagram and field descriptions of...
  • Page 141 DVR HDD Information Diagnostic Screen Example: Screen Fields and Values This section describes the fields and possible values that...
  • Page 142Chapter 7 DVR-Specific Diagnostic Screens File Systems Field Name Description Possible Values Size The amount of space allocated  [Integer...
  • Page 143 MPEG Encoder Status Diagnostic Screen MPEG Encoder Status Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 144Chapter 7 DVR-Specific Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 145 Second Tuner Status Diagnostic Screen Second Tuner Status Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 146Chapter 7 DVR-Specific Diagnostic Screens Example: Screen Fields and Values This section describes the fields and possible values that can...
  • Page 147 Second Tuner Status Diagnostic Screen Field Name Description Possible Values EQ Gain The QAM equalizer gain on the ...
  • Page 148Chapter 7 DVR-Specific Diagnostic Screens Second MPEG Decoder The second MPEG Decoder section includes information about the DHCT when it...
  • Page 149 Second Tuner Status Diagnostic Screen Field Name Description Possible Values 12 PER The PERs reported by the  Digital—0...
  • Page 150Chapter 7 DVR-Specific Diagnostic Screens DVR Status Diagnostic Screen Information This section provides a diagram and field descriptions of the...
  • Page 151 DVR Status Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 152Chapter 7 DVR-Specific Diagnostic Screens PowerKEY CAM Status Diagnostic Screen Information This section provides information about the PowerKEY CAM Status...
  • Page 153 PowerKEY CAM Status Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can...
  • Page 154Chapter 7 DVR-Specific Diagnostic Screens Field Name Description Possible Values EUIDs The list of package IDs that are  [Package...
  • Page 155 HDD Info Diagnostic Screen HDD Info Diagnostic Screen Information This section provides a diagram and field descriptions of the...
  • Page 156Chapter 7 DVR-Specific Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can appear...
  • Page 157 Partition Info Diagnostic Screen Partition Info Diagnostic Screen Information This section provides a diagram and field descriptions of the...
  • Page 158Chapter 7 DVR-Specific Diagnostic Screens Important: A second Partition Info diagnostic screen exists in the diagnostic screen sequence. Both Partition...
  • Page 159: MR-DVR Server Diagnostic Screens 8 Chapter 8 MR-DVR Server Diagnostic Screens This chapter describes the diagnostic screens that relate specifically to Explorer 8300...
  • Page 160Chapter 8 MR-DVR Server Diagnostic Screens MR-DVR App Info Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 161 MR-DVR App Info Diagnostic Screen Example: Screen Fields and Values This section describes the fields and possible values that...
  • Page 162Chapter 8 MR-DVR Server Diagnostic Screens Catalog Field Name Description Possible Values Version The version of the catalog  [Version-dependent]—displayed...
  • Page 163 MR-DVR App Info Diagnostic Screen Field Name Description Possible Values Scale The speed at which the stream is ...
  • Page 164Chapter 8 MR-DVR Server Diagnostic Screens In-Home Protocol Server Diagnostic Screen Information This diagnostic screen section provides the information about...
  • Page 165 In-Home Protocol Server Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that can...
  • Page 166Chapter 8 MR-DVR Server Diagnostic Screens In-Home Protocol Server Connections Diagnostic Screen Information This section provides a diagram and field...
  • Page 167 In-Home Protocol Server Connections Diagnostic Screen Example: Notes:  You may have more than three clients connected to the...
  • Page 168Chapter 8 MR-DVR Server Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can...
  • Page 169 In-Home Protocol Server Connections Diagnostic Screen Field Name Description Possible Values Violation The number of protocol  [Integer >...
  • Page 170Chapter 8 MR-DVR Server Diagnostic Screens IHP Mac Statistics Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 171 IHP Mac Statistics Diagnostic Screen Type 2 Service Field Name Description Possible Values Ihp Mac The MAC address of...
  • Page 172Chapter 8 MR-DVR Server Diagnostic Screens Field Name Description Possible Values Bytes Tx The total number of bytes that ...
  • Page 173 In-Home Service Info Diagnostic Screen In-Home Service Info Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 174Chapter 8 MR-DVR Server Diagnostic Screens Example: Screen Fields and Values This section describes the fields and possible values that...
  • Page 175 In-Home Service Info Diagnostic Screen Field Name Description Possible Values State The current state of the server  Administrative...
  • Page 176Chapter 8 MR-DVR Server Diagnostic Screens Carousel Module Field Name Description Possible Values CaroId The in-home carousel identifier  [Carousel-dependent]...
  • Page 177 Audio, HDMI, HDCP, and Closed Captioning Status Diagnostic Screen Audio, HDMI, HDCP, and Closed Captioning Status Diagnostic Screen Information...
  • Page 178Chapter 8 MR-DVR Server Diagnostic Screens Example: Screen Fields and Values This section describes the fields and possible values that...
  • Page 179 Audio, HDMI, HDCP, and Closed Captioning Status Diagnostic Screen HDMI Status Field Description Possible Values Name State The current...
  • Page 180Chapter 8 MR-DVR Server Diagnostic Screens Digital Closed Caption Status Field Description Possible Values Name CC Type The type of...
  • Page 181 MPEG Decoder Status Diagnostic Screen MPEG Decoder Status Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 182Chapter 8 MR-DVR Server Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can...
  • Page 183 MPEG Display Status Diagnostic Screen MPEG Display Status Diagnostic Screen Information This section provides a diagram and field descriptions...
  • Page 184Chapter 8 MR-DVR Server Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can...
  • Page 185: MR-DVR Client Diagnostic Screens 9 Chapter 9 MR-DVR Client Diagnostic Screens This chapter describes the diagnostic screens that relate specifically to MR DVR...
  • Page 186Chapter 9 MR-DVR Client Diagnostic Screens MR-DVR Client Info Diagnostic Screen Information This section provides an overview diagram and field...
  • Page 187 MR-DVR Client Info Diagnostic Screen Example: Screen Fields and Values This section describes the fields and possible values that...
  • Page 188Chapter 9 MR-DVR Client Diagnostic Screens In-Home QAM Channel Field Name Description Possible Values Freq The tuning frequency for the...
  • Page 189 In-Home Protocol Client Diagnostic Screen In-Home Protocol Client Diagnostic Screen Information This section provides an overview of the In-Home...
  • Page 190Chapter 9 MR-DVR Client Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can...
  • Page 191 In-Home Protocol Client Diagnostic Screen Registration The following table provides information about the number of registration requests sent and...
  • Page 192Chapter 9 MR-DVR Client Diagnostic Screens In-Home Protocol Client Connection Diagnostic Screen Information This section provides an overview of the...
  • Page 193 In-Home Protocol Client Connection Diagnostic Screen Screen Fields and Values This section describes the fields and possible values that...
  • Page 194Chapter 9 MR-DVR Client Diagnostic Screens Reset Type Field Name Description Possible Values Remote The number of times the server...
  • Page 195 IHP MAC Statistics Diagnostic Screen IHP MAC Statistics Diagnostic Screen Information This section provides an overview of the IHP...
  • Page 196Chapter 9 MR-DVR Client Diagnostic Screens Screen Fields and Values This section describes the fields and possible values that can...
  • Page 197 IHP MAC Statistics Diagnostic Screen Field Name Description Possible Values Bytes Tx The total number of bytes  [Integer...
  • Page 198Chapter 9 MR-DVR Client Diagnostic Screens SAM Information Diagnostic Screen Information This section identifies an application that must appear on...
  • Page 199 SAM Information Diagnostic Screen The SAM Information diagnostic screen includes the following sections:  Downloaded Apps  Active Services...
  • Page 200
  • Page 201: Boot Issues 10 Chapter 10 Boot Issues This chapter identifies common issues associated with booting up Explorer DHCTs. It also includes...
  • Page 202Chapter 10 Boot Issues DHCT Does Not Boot Description The DHCT did not complete the boot process. Possible Causes ...
  • Page 203 DHCT Does Not Boot Access the following Evaluate the What value do I want to see? diagnostic screen. following...
  • Page 204
  • Page 205: WatchTV Issues 11 Chapter 11 WatchTV Issues This chapter identifies issues that affect the WatchTV application on Explorer DHCTs. The WatchTV...
  • Page 206Chapter 11 WatchTV Issues Digital Channels Freeze or Block (Macroblocking) Description The picture on a digital channel freezes, or shows...
  • Page 207 Digital Channels Freeze or Block (Macroblocking) Access the following Evaluate the What value do I want to see? diagnostic...
  • Page 208Chapter 11 WatchTV Issues Access the following Evaluate the What value do I want to see? diagnostic screen. following field....
  • Page 209 Subscribers Are Seeing a Black Screen on a Digital Channel Subscribers Are Seeing a Black Screen on a Digital...
  • Page 210Chapter 11 WatchTV Issues Access the following Evaluate the What value do I want to see? diagnostic screen. following field....
  • Page 211 Subscribers Are Seeing a Black Screen on a Digital Channel Access the following Evaluate the What value do I...
  • Page 212
  • Page 213: Authorization Issues 12 Chapter 12 Authorization Issues This chapter identifies common authorization issues associated with Explorer DHCTs and provides diagnostic measures...
  • Page 214Chapter 12 Authorization Issues EMM Receipt Issues Description The DHCT is not responding to any authorization transactions. Possible Causes ...
  • Page 215 EMM Receipt Issues Access the following Evaluate the What value do I want to see? diagnostic screen. following field....
  • Page 216Chapter 12 Authorization Issues DHCT Is Not Receiving Encrypted Services Description A subscriber sees NOT AUTHORIZED message when viewing an...
  • Page 217 DHCT Is Not Receiving Encrypted Services Access the following Evaluate the What value do I want to see? diagnostic...
  • Page 218
  • Page 219: Interactive Failures 13 Chapter 13 Interactive Failures This chapter identifies common issues that occur between the subscriber and their DHCT. A...
  • Page 220Chapter 13 Interactive Failures DHCTs Are Not in Two-Way Mode Description Subscribers are unable to use the DHCT in an...
  • Page 221 DHCTs Are Not in Two-Way Mode Access the following Evaluate the What value do I want to see? diagnostic...
  • Page 222Chapter 13 Interactive Failures Subscribers Are Not Receiving Any IPG Data or IPG Data Beyond the Second Day Description When...
  • Page 223 Subscribers Are Not Receiving Any IPG Data or IPG Data Beyond the Second Day Access the following Evaluate the...
  • Page 224Chapter 13 Interactive Failures Subscribers Cannot Load an Application Description Subscribers are unable to load an application such as VOD,...
  • Page 225 Subscribers Cannot Load an Application Access the following Evaluate the What value do I want to see? diagnostic screen....
  • Page 226Chapter 13 Interactive Failures Subscribers Cannot Purchase Video-on-Demand Programs After the Application Has Loaded Description Subscribers are unable to purchase...
  • Page 227: PPV and IPPV Issues 14 Chapter 14 PPV and IPPV Issues This chapter identifies common PPV and IPPV issues associated with Explorer DHCTs....
  • Page 228Chapter 14 PPV and IPPV Issues Subscribers Cannot Make PPV or IPPV Purchases Description Subscribers cannot make PPV or IPPV...
  • Page 229 PPV Buy Windows Are Not Available PPV Buy Windows Are Not Available Description When a subscriber tunes to channel...
  • Page 230
  • Page 231: MR-DVR and DVR Issues 15 Chapter 15 MR-DVR and DVR Issues This chapter identifies common issues related to MR-DVR and DVR servers, as...
  • Page 232Chapter 15 MR-DVR and DVR Issues DHCT Does Not Boot Description Subscribers cannot record programs on an MR-DVR server DHCT,...
  • Page 233 Program Recorded on the MR-DVR Server Does Not Play on the MR-DVR Client Program Recorded on the MR-DVR Server...
  • Page 234Chapter 15 MR-DVR and DVR Issues Access the following Evaluate the What value do I want to see? diagnostic screen....
  • Page 235 Recorded Programs Are Not Listed in the Record List Recorded Programs Are Not Listed in the Record List Description...
  • Page 236Chapter 15 MR-DVR and DVR Issues DVR is Freezing or Tiling on Playback Description The picture on playback of a...
  • Page 237 Remote Control Keys Are Not Operating Correctly in DVR Mode Remote Control Keys Are Not Operating Correctly in DVR...
  • Page 238: If You Have QuestionsChapter 16 Customer Information 16 Chapter 16 Customer Information If You Have Questions If you have technical questions, call Cisco...
  • Page 239: Introduction A Appx auto letter Diagnostic Screens Available Appendix A on SARA and DVR Platforms Introduction This appendix provides information...
  • Page 240Appendix A Diagnostic Screens Available on SARA and DVR Platforms Diagnostic Screens Common to SARA Version 1.60 The following table...
  • Page 241 Diagnostic Screens Common to SARA Version 1.60 Diagnostic Screen Page Number Copy Protection 21 Note: This is page 17...
  • Page 242Appendix A Diagnostic Screens Available on SARA and DVR Platforms Diagnostic Screens Common to 3250HD v1.6 The following table lists...
  • Page 243 Diagnostic Page Matrixes for DHCTs in a DOCSIS Environment Diagnostic Page Matrixes for DHCTs in a DOCSIS Environment The...
  • Page 244Appendix A Diagnostic Screens Available on SARA and DVR Platforms Locating Diagnostic Screens Common to Explorer 1850, 4200SD, 4200HD, 4250SD,...
  • Page 245 Diagnostic Page Matrixes for DHCTs in a DOCSIS Environment Locating Diagnostic Screens Common to Explorer 8300 and 8300HD DHCTs...
  • Page 246Appendix A Diagnostic Screens Available on SARA and DVR Platforms Diagnostic Screen Page Number MPEG Decoder Status variable MPEG Display...
  • Page 247 Diagnostic Screens Common to SARA DVR 1.5.2 Diagnostic Screens Common to SARA DVR 1.5.2 Locating Diagnostic Screens Common to...
  • Page 248Appendix A Diagnostic Screens Available on SARA and DVR Platforms Diagnostic Screen Page Number Partition Info variable SAM EDCT Information...
  • Page 249 Diagnostic Screens Common to SARA DVR 1.5.2 Diagnostic Screen Page Number MR-DVR App Info 23 In-Home Protocol Server variable...
  • Page 250
  • Page 251: GlossaryGlossary 1 1394 A high-speed two-way connection that allows easy transfer of digital video. A ac-3 Digital audio compression –...
  • Page 252 Glossary BIP Bit interleaved parity. blended image A screen image on the host device that displays the current channel...
  • Page 253 Glossary cluster A group of servers and other resources that act like a single system and enable high availability...
  • Page 254Glossary DHCT Digital Home Communications Terminal. Our digital set-top that is two-way capable for interactive services. See also Explorer. DIS...
  • Page 255 Glossary DVR digital video recorder. A device that records television programs without the use of videotape and saves them...
  • Page 256 Glossary ESE External secure element. F Explorer Our registered trademark name for the Digital Home Communications Terminal (DHCT). Also...
  • Page 257 Glossary GBAM Global broadcast authenticated message. GBAMs provide a mechanism that allows IPPV purchases to be secured. The combination...
  • Page 258 Glossary IPG Interactive Program Guide. Our name for the on-screen program guide provided by the Explorer DHCT. IPPV impulse...
  • Page 259 Glossary NVM non-volatile memory. Memory that holds its content when the device it is associated with is turned off....
  • Page 260 Glossary time on television sets or other devices. With PIP feature of TV, one program will be displayed on...
  • Page 261 Glossary reverse path A physical connection between a DHCT and a hub in which the reverse path can support...
  • Page 262 Glossary signal level The signal power or intensity at a specified point and with respect to a specified reference...
  • Page 263 Glossary upstream The transmission path from the subscriber to the headend. V VCI Virtual channel indicator. VCXO Voltage–controlled crystal...
  • Page 264
  • Page 265: IndexIndex bitrate • 132 1 channel status • 166 1394 information digital audio compression-3 decoder • 166 output parameters •...
  • Page 266Index channel current date and time • 16 blocking • 194 customer premise equipment (CPE) current channel status • 28...
  • Page 267 Index 1394 information diagnostic screen • 104 status summary diagnostic screen • 12 audio, HDMI, HDCP, and closed captioning...
  • Page 268Index count • 141 DVR • 128 delay • 141 partition • 146 NDS information • 97 resident application version...
  • Page 269 Index blended • 9 ID • 146 M image constrained • 109, 110 MAC address • 23, 118, 123,...
  • Page 270Index available to consumer • 80, 82 remote controls • 4 filtered in DSG tunnel • 126 report back server,...
  • Page 271 Index 1394 • 105 black screen • 197 audio channel • 166 cannot purchase VOD programs • 214, 216...
  • Page 272Cisco Systems, Inc. 678 277-1120 5030 Sugarloaf Parkway, Box 465447 800 722-2009 Lawrenceville, GA 30042 www.cisco.com This document includes various...
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