Cisco Cisco Explorer Set-top Software Version 2.1 User Guide
Chapter 12 Authorization Issues
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DHCT Is Not Receiving Encrypted Services
Description
A subscriber sees NOT AUTHORIZED message when viewing an encrypted
channel.
Possible Causes
EMMs have expired.
The DHCT is not authorized for the encrypted service.
DHCT sub expires has expired.
The RF signal is degraded (for example, noise or interference)
Diagnosing the Issue
See the following table to diagnose why a DHCT is not allowing a subscriber to
receive encrypted services.
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 1—Status Summary
RF
PARAMETERS/FDC
PARAMETERS/FDC
Value should be static
Note: If the value is changing,
check the RF signal levels.
check the RF signal levels.
Page 4—Statuses and
Network Parameters
Network Parameters
ISE[1]
0x00000001—desired value
Note: If the value is not
0x00000001, send an instant hit
from the DNCS or the billing
system to the DHCT.
0x00000001, send an instant hit
from the DNCS or the billing
system to the DHCT.
Page 5—RF Status
CURRENT
FDC/Status
FDC/Status
Locked—desired value
Note: If Unlocked appears, check
the RF signal levels.
the RF signal levels.
CURRENT FDC/Level Signal levels should display in
the "white"—within acceptable
range
range
Note: If the Level value appears in
amber or red, the DHCT is not
receiving an adequate RF signal.
Check the RF signal levels
amber or red, the DHCT is not
receiving an adequate RF signal.
Check the RF signal levels