Cisco Cisco Explorer Set-top Software Version 2.1 User Guide
Chapter 13 Interactive Failures
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Subscribers Cannot Load an Application
Description
Subscribers are unable to load an application such as VOD, xOD, or Services Portal.
Possible Causes
An issue exists with the BFS carousel.
Diagnosing the Issue
See the following table to diagnose why a subscriber cannot load an application.
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 1—Status Summary
Tuner
-8 dBmV to +8 dBmV—desired
value
value
Note: If the tuner value appears in
amber or red, check the RF signal
levels. If the signal levels are
within range and you still have an
issue, contact Cisco Services.
amber or red, check the RF signal
levels. If the signal levels are
within range and you still have an
issue, contact Cisco Services.
Page 2—Post Results and
Boot Status
Boot Status
BFS
READY—desired value
SEARCHING—not loading BFS
directory
directory
SI
READY—desired value
SEARCHING—not loading SI
tables. Check the signal levels. If
the RF signal levels are within
range and you still have an issue,
contact Cisco Services.
tables. Check the signal levels. If
the RF signal levels are within
range and you still have an issue,
contact Cisco Services.
SAM
READY—desired value
WAITING—waiting to load tables.
Check the signal levels. If the RF
signal levels are within range and
you still have an issue, contact
Cisco Services.
Check the signal levels. If the RF
signal levels are within range and
you still have an issue, contact
Cisco Services.