Cisco Cisco Explorer Set-top Software Version 2.1 User Guide
Chapter 13 Interactive Failures
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749244 Rev G
Subscribers Cannot Purchase Video-on-Demand
Programs After the Application Has Loaded
Description
Subscribers are unable to purchase video-on-demand (VOD) programs.
Possible Causes
The DHCT does not have an IP address.
The DHCT did not acquire a service group.
Diagnosing the Issue
See the following table to diagnose why a subscriber cannot purchase a VOD
program.
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 4—Statuses and
Network Parameters
Network Parameters
RF NETWORK/IP
IP Address—IP address of DHCT
Note: The IP address should
match the IP address in billing
system. If it does not match,
contact Cisco Services.
match the IP address in billing
system. If it does not match,
contact Cisco Services.
Page 11—VOD Information Service Group
Service Group ID Number—
service group acquired by DHCT
service group acquired by DHCT
Note: If this value is unavailable,
verify the RF signal levels at the
QPSK (FDC) and check the QPSK
and the BFS QAM.
verify the RF signal levels at the
QPSK (FDC) and check the QPSK
and the BFS QAM.