Cisco Cisco Explorer Set-top Software Version 2.1 User Guide
Remote Control Keys Are Not Operating Correctly in DVR Mode
749244 Rev G
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Remote Control Keys Are Not Operating Correctly
in DVR Mode
Description
The PAUSE, PLAY, REWIND, and FAST FORWARD remote control keys are not
working correctly in DVR mode.
Possible Causes
The DHCT does not have an IP address
The remote control does not have functioning batteries
Diagnosing the Issue
See the following table to diagnose why DVR recordings are freezing or tiling on
playback.
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 4—Statuses and
Network Parameters
Network Parameters
RF NETWORK/IP
IP Address
Verify DHCT has IP address
Verify IP address matches the
IP address in the billing system
IP address in the billing system
Note: If an IP address does
not appear, check the reverse
path (RDC) on page 5 and the
UNcfg value on page 4 of the
diagnostic screens. The RDC
value should be 55 dBmV or
below and the UNcfg should
be Ready.
not appear, check the reverse
path (RDC) on page 5 and the
UNcfg value on page 4 of the
diagnostic screens. The RDC
value should be 55 dBmV or
below and the UNcfg should
be Ready.