Cisco Cisco Unified Service Statistics Manager 8.6 Release Notes

Service Statistics Manager relies on information that it stores about Operations Manager and Service 
Monitor. Changes that you make in Operations Manager and Service Monitor can disrupt Service 
Statistics Manager functioning. Service Statistics Manager relies on the following information:

The username and password for a user with System Administrator and Network Administrator 
privileges on Operations Manager—The default user admin has these privileges and can be used.

You might change the password for the admin user when you reinstall or upgrade Operations 
Manager. If you do, no one can log in to Service Statistics Manager.

To work around this problem, 

From the command line on the Service Statistics Manager server, enter this command: 

runjava scripts.ssm.UpdateOMPassword

You are prompted to enter and verify a password for the Operations Manager admin user. The admin 
user password for Operations Manager is updated in the Service Statistics Manager database. 

From the Start menu, start and stop the SSM Server.

The installation directory for Operations Manager and for Service Monitor—When you run 
discovery, Service Statistics Manager stores the directory path for Operations Manager and for 
Service Monitor. You might change the directory in which one or the other is installed when you 
reinstall or upgrade either. If you do so, Service Statistics Manager stops collecting data. To work 
around this problem, see bug ID 

.

CSCts25240

SSM data is not 
matching with SM data 
at 23:00 hrs in high 
load.

In co-existence performance system, when the call load is higher (500 calls/minute), 
at 23:00 hour of a day SSM data does not match the SM data.

Symptom:

Traffic Summary - Hour of Day report shows lower calls at 23:00 hours at high call 
volume.

Workaround:

Create a custom traffic summary report for the previous two days, after which, for 
the same day at 23:00 hrs, the data matches.

CSCtq89342

The average duration calculation formula was updated.

CSCtn83786

The Call Quality Summary report data did not matching the Call Quality Monitor.

CSCtn80047

The Traffic Summary and Call Quality monitors data did not match.