Cisco Cisco Unified Service Statistics Manager 8.7 White Paper
Deployment Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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If new devices are added in Operations Manager or Service Monitor, make sure to rerun discovery from
Service Statistics Manager.
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To further troubleshoot autodiscovery issues, enable Service Statistics Manager detailed logging by running
the following in the command line: pw debug -p jserver -s SSMAutoDiscovery. Log files will be stored in the
\pw\pronto\logs\Debug folder.
Data Collection Failure
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Check whether Service Statistics Manager processes are still running. Run \CUSSM\serverstatus.bat. If
Service Statistics Manager processes are not in the running state (that is, are stopped), you may restart
Service Statistics Manager.
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Check whether Operations Manager and Service Monitor are operational. Try rediscovering Operations
Manager and make sure discovery succeeds.
Cisco Unified Service Statistics Manager Licensing
The Cisco Unified Service Statistics Manager license dictates the Cisco Unified Service Statistics Manager features
that are available and the number of IP phones that can be managed. Standard and Premium licenses are available.
The only difference is that Premium includes the SLA features; these are unavailable with the Standard license and
are activated when the Premium license is entered.
Product evaluation licenses are available and are good for 90 days.
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C07-469721-01 06/10