Cisco Cisco Unified Service Statistics Manager 8.7 Information Guide
Q&A
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Cisco Unified Service Statistics Manager 9.0
Q. What is Cisco
®
Unified Service Statistics Manager (USSM)?
A. Cisco USSM is part of the Cisco Prime
™
Unified Communications (UC) Management Suite and provides
advanced statistics analysis and reporting capabilities for Cisco Unified Communications deployments. Cisco
Unified Service Statistics Manager is an easy-to-use web-based software product that features a variety of
advanced reports for executive, operations, and capacity planning functions. Cisco USSM provides both
predefined reports as well as customizable reports that provide visibility into key aspects including call
volume, service availability, call quality, resource utilization, and capacity across the Cisco Unified
Communications deployment, including across multiple Cisco Communications Manager clusters, gateways,
and related devices and systems. It allows users to view information based on network, service, business,
and user criteria and to define service-level agreement (SLA) constructs as well as measure and verify them
based on collected Unified Communications statistics. Customizable report templates and automatic report
invocation and scheduling provide users with a great deal of flexibility.
Q. What are the key types of reports provided by Cisco Unified Service Statistics Manager?
A. Cisco Unified Service Statistics Manager provides a variety of reports for Cisco Unified Communications
deployments for executive, operations, and capacity planning personnel. These include:
●
Call volume, call duration, service availability, service quality, call completion, and mean opinion score
(MOS) reports across multiple Cisco Communications Manager clusters, with the capability to navigate to
specific clusters and time periods
●
A variety of top-N reports based on calls, users, endpoints, and other entities in the Cisco Unified
Communications deployment
●
Gateway and trunk traffic and utilization reports over time, with capacity trending and navigation capabilities
●
Call failure analysis reports over time, with the ability to navigate to the cause code
●
Top-N upgrade and downgrade candidate reports for capacity planning and trending
●
IP phone and inventory reports
●
IP telephony testing reports, including IP SLA test results over time
●
A variety of exception and operations reports, including most frequently dialed numbers, N longest calls,
and calls to a specified number, among others
●
A variety of SLA reports, including SLA capacity trends, SLA compliance history, SLA executive summary,
SLA health summary, and others
Q. What is Cisco Prime?
A. Cisco Prime for Enterprise is an innovative strategy and portfolio of management products that empower IT
departments to more effectively manage their networks and the services they deliver. Cisco Prime is built
upon a network services management foundation and a set of common attributes. It delivers an intuitive
workflow-oriented user experience across Cisco architectures, technologies, and networks. Cisco Prime
simplifies network management, improves operations efficiency, reduces errors, and makes the delivery of
network services more predictable.