Cisco Cisco Unified Service Statistics Manager 8.5 Release Notes

CSCsq70177 Not all Operations 

Manager devices 
included in reports

In one case, more than 10 instances of Unified Communications Manager were 
added to Operations Manager. There were instances of Unified Communications 
Manager in each of the following device states:

Monitored

Partially Monitored

Unreachable

Data for fewer than 10 instances of Unified Communications Manager was included 
in Service Statistics Manager reports. 

Circumstances:

Operations Manager does not produce performance data for devices unless they are 
in the Monitored device state. During discovery, Service Statistics Manager 
determines the devices for which data will be collected. Service Statistics Manager 
does not monitor each device in Operations Manager inventory. Of the devices that 
Service Statistics Manager supports, it monitors only those for which Operations 
Manager has collected data. (Much of the data that Service Statistics Manager uses 
is produced only when voice utilization polling is enabled for device groups in 
Operations Manager. By default, voice utilization polling is not enabled in 
Operations Manager.)

Workaround:

For Operations Manager (and Service Monitor) to provide the data that Service 
Statistics Manager relies upon, Operations Manager and Service Monitor must be 
configured correctly and devices must be reachable in the network. If you do not see 
particular Operations Manager devices in Service Statistics Manager reports:

Review the configuration information in Quick Start Guide for Cisco Unified 
Service Statistics Manager 8.5 and ensure that Operations Manager is 
configured to produce the data that Service Statistics Manager needs. 

Become familiar with the type of data that Service Statistics Manager uses; see 
the “Devices, Monitor Types, and Attributes” appendix in User Guide for Cisco 
Unified Service Statistics Manager.

For any device that you do not see in Service Statistics Manager reports, do the 
following in Operations Manager:

Verify that the device state is Monitored. If it is not, perform any 
troubleshooting steps provided in the Operations Manager online help to 
ensure that the device goes to the Monitored state. 

Confirm that data for the device exists in Operations Manager by creating 
a performance graph for it.

After devices in Operations Manager reach the Monitored state, retrigger 
discovery from Service Statistics Manager.