Cisco Cisco Unified Service Statistics Manager 8.7 Leaflet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Customer Case Study
EXECUTIVE SUMMARY
UNIFIED COMMUNICATIONS DEPLOYMENT
INCLUDES
INCLUDES
●
15,000 Cisco IP Phones, three U.S. cities, three
Cisco Unified Communications Manager clusters
●
Cisco UCM, Cisco Unity
®
, Cisco Unity Express, Cisco
Emergency Responder, Cisco UPC, UCCX
●
303 voice gateways
●
900 trunks
CHALLENGES
●
Detect and resolve UC fault and error conditions
efficiently
●
Manage phone status, location, and inventory
●
Perform effective capacity planning and optimization
of trunks
●
Control costs and optimize server resources
●
Identify overutilized and underutilized media
resources
●
Detect and resolve emerging call quality issues
proactively
SOLUTION
●
Operations Manager (OM)
●
Service Monitor (SM)
●
Service Statistics Manager (SSM)
RESULTS
●
OM provides prepackaged alerts to monitor the UC
network
●
With the various IP Phones reports provided by OM,
ACS is able to manage the IP phone inventory
efficiently
efficiently
●
Visibility is available into utilization and loading
through SSM trunk and route group utilization reports
for effective capacity planning
for effective capacity planning
●
SSM reporting of media conferencing and MoH
resource utilization helps enable decision making on
server consolidation to reduce costs and increase
efficiency
server consolidation to reduce costs and increase
efficiency
●
SM and SSM service quality reports provide visibility
into emerging call quality issues by device pool for
effective call quality analysis at the site level
effective call quality analysis at the site level
Affiliated Computer Services uses Unified
Communications Management Suite (UCMS) to
provide services for Walt Disney Company
Communications Management Suite (UCMS) to
provide services for Walt Disney Company
A FORTUNE 500 company, Affiliated Computer Services
(ACS), is a premier provider of diversified business process
outsourcing (BPO) and information technology (IT) services
and solutions to commercial and government clients worldwide
delivering a full range of services and end-to-end solutions to
the public and private sectors. ACS supports a variety of
industries including education, energy, financial, government,
healthcare, retail, and transportation.
Business Needs and Challenges
ACS provides ongoing management of the Cisco
®
Unified
Communications infrastructure for Walt Disney Company,
supporting the rollout of 30,000 Cisco IP Phones over three
cities in the United States. The voice team at ACS has one IT
manager, four engineers, and 12 technicians to manage Walt
Disney Company’s distributed locations from the ACS network
operations center (NOC) with a current deployment of ~15,000
Cisco IP Phones. During the planning stages of the
deployment, ACS realized that a major part of the success of
the service offering would come from efficient fault and
performance management as well as fine-tuning and
optimization of its client’s Unified Communications (UC)
deployment.
ACS had business needs and challenges to address:
●
Detect and resolve UC fault and error conditions
efficiently with a minimum of false alarms
●
Manage phone status, location, and inventory for
instant access to version, connection information, and
other key phone operational details
●
Understand trunk and route group traffic patterns for better load balancing, capacity planning, and trunk
bandwidth cost control