Cisco Cisco Unified Operations Manager 8.0 White Paper
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 11 of 72
Unified Contact Center, Cisco Conference Connection, Cisco Emergency Responder, Cisco Unified Contact
Center Express, and Cisco Personal Assistant.
HP Insight Manager Agent Service
The hardware instrumentation on Cisco MCS on HP platforms is provided by the HP Insight Manager software
running as a service or a set of services on the system. As a part of the Cisco-provided IP Telephony operating
system, these services are automatically installed.
You can verify that these services have been installed by viewing the services’ user interface (Start > Control
Panel > Administrative Tools > Services); see Figure 2. If they have not been installed, you need to install them
on the HP system. If these services have been stopped for any reason, restart them.
Figure 2. HP Insight Manager Agent Service
IBM UM Services
The hardware instrumentation on Cisco MCS on IBM platforms is provided by IBM Unified Messaging (UM)
Services running as a service or a set of services on the system. As a part of the Cisco-provided IP Telephony
operating system, these services are automatically installed. You can verify that these services have been
installed by looking at the process umslmsensor in the task manager interface. Search under C:\Program Files for
a folder titled UM Services.
The Windows service ibm director wmi cim server runs, by default, on IBM servers and prevents the start of
Operations Manager service-level view. You need to stop this service and change the startup type to Manual
before the installation (Figure 3).