Cisco Cisco Unified Operations Manager 8.0 White Paper

Deployment Guide

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Introduction

This document highlights suggested best practices for field personnel and customers. It will help enable you to

effectively use Cisco

Unified Operations Manager to monitor Cisco

Unified Communications Manager.

Other documents that address the monitoring of the other Cisco Unified Communications components are available.

This document does not replace the Operations Manager user guide, which is available on Cisco.com at

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.0.1/user/guide/userguid.html

In addition, you will find the best practices document for deployment topics, such as initial device setup, installation

guidelines, server sizing, and so on, at

http://www.cisco.com/en/US/products/ps6535/prod_white_papers_list.html

About Cisco Unified Operations Manager

Cisco Unified Operations Manager (referred to as Operations Manager from this point forward) provides a unified

view of the entire IP communications infrastructure. It presents the current operational status of each element of the

IP communications network. Operations Manager continuously monitors the current operational status of different IP

communications elements, such as:

●

Cisco Unified Communications Manager

●

Cisco Unified Communications Manager Express

●

Cisco Unity

●

Cisco Unity Express

●

Cisco Unified Contact Center

●

Cisco Unified Contact Center Express

●

Cisco Unified Presence Server

●

Cisco Emergency Responder

●

Cisco Unified MeetingPlace

Express

●

Cisco gateways, routers, switches, and IP phones

Operations Manager also provides diagnostic capabilities for faster trouble isolation and resolution. It monitors and

evaluates the current status of both the IP communications infrastructure and the underlying transport infrastructure

in the network. It uses open interfaces such as Simple Network Management Protocol (SNMP), Hypertext Transfer

Protocol (HTTP), and Windows Management Instrumentation (WMI) to remotely poll data from different devices in

your IP communications deployment. Because Operations Manager does not deploy any agent software on the

devices being monitored, it is nondisruptive to your system operations.

Managing Cisco Unified Communications Manager

For Operations Manager to manage Cisco Unified Communications Manager, you should add the latter to

Operations Manager using Devices > Device Management > Add Devices. To add Cisco Unified Communications

Manager, you need to keep the following information nearby:

●

The IP address or hostname

●

The SNMP read-only credentials

●

The HTTP credentials: You only need credentials with read-level access to

http://<server-name>/ccmadmin

For information on how to create a read-only Cisco Unified Communications Manager user account, see the

User Guide for Cisco Unified Operations Manager 2.1, located on Cisco.com at

http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html