Cisco Cisco Unified Operations Manager 8.5 Information Guide
Q&A
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Cisco Unified Operations Manager 8.5
Q.
What is Cisco
®
Unified Operations Manager (UOM)?
A.
Overview:
Cisco Unified Operations Manager is part of the Cisco Unified Communications (UC) Management Suite. It
provides comprehensive monitoring for the entire Cisco Unified Communications system, including the
underlying transport infrastructure. It discovers the UC network from a phone perspective and creates a phone
layer view of all the UC components, ignoring devices that are not part of the UC network. Cisco Unified
Operations Manager provides a real-time view of the Cisco Unified Communications system and presents the
current operational status of each element. It also provides extensive capabilities for application-level testing of
telephony functions that can be used in real time or scheduled to identify problems to help ensure that the
phones and their supporting applications are functioning correctly.
Details:
●
Monitors and evaluates the current operational status of all the key components of the Cisco Unified
Communications system, including the underlying transport infrastructure.
●
Presents the current operational status of the Cisco Unified Communications system through the fault
monitor, diagnostic, and cluster-level connectivity views of the network and provides contextual tools to look
at the current alert status, historical information, and service impact of any outages.
●
Increases productivity of network managers and facilitates faster trouble isolation by providing contextual
diagnostic tools to help enable rapid troubleshooting and fault isolation:
◦
Through diagnostic tests, performance, and connectivity details about elements of the Cisco Unified
Communications system.
◦
Through use of synthetic tests that replicate end-user activity and verify gateway availability as well as
other configuration aspects of the Cisco Unified Communications infrastructure. Tests may be run on
synthetic phones or real IP phones (both Session Initiation Protocol [SIP]-based and Skinny Client Control
Protocol [SCCP]-based phones) deployed in the network.
◦
Through Cisco IOS
®
IP Service-Level Agreement (SLA)-based diagnostic tests that can be used to
troubleshoot network-related issues, determine paths, and proactively monitor voice quality across
WAN links.
◦
By providing actionable information in notification messages through context-sensitive links to more
detailed information about service outages.
◦
By context-sensitive links to CiscoWorks products to provide the user with a broad and deep array of
infrastructure device-level visual and diagnostic capabilities.
●
Provides a very powerful set of dynamic phone-testing capabilities that use IP phones (both SIP- and SCCP-
based phones) in the Cisco Unified Communications system as test probes to run dial-plan tests, acceptance
tests, phone-feature tests, and more. These phone-testing capabilities can be used to rapidly troubleshoot
issues related to connectivity (signaling/media stream) and voice quality as well as call processing/dial-plan
management issues.