Cisco Cisco Prime Unified Service Monitor 9.0 Information Guide
Q&A
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The Cisco 1040 Sensor is FCC Class B–compliant and can be installed in any office environment.
Q.
What operating systems support Cisco Unified Service Monitor?
A.
Cisco Unified Service Monitor requires a hardware platform executing Microsoft Windows Server 2003 with
Service Pack 2.
Q.
Can Cisco Service Monitor coreside with Cisco Unified Operations Manager and Cisco Unified Service
Statistics Manager?
A.
Cisco Unified Service Monitor can coreside on the same platform with Cisco Unified Operations Manager and
Cisco Unified Service Statistics manager to manage up to 10,000 endpoints.
Q.
Is Cisco Unified Service Monitor a web-based application?
A.
Cisco Unified Service Monitor has a web-based user interface. Users can access Cisco Unified Service Monitor
through Microsoft Internet Explorer 7.0.
Q.
How does Cisco Unified Service Monitor interoperate with other CiscoWorks management products?
A.
Cisco Unified Service Monitor can coexist in the same network (but not on the same server) with any member of
the CiscoWorks family of products. It executes with CiscoWorks Common Services Software, as do other
CiscoWorks management applications such as CiscoWorks LAN Management Solution (LMS). Cisco Unified
Service Monitor uses CiscoWorks services, including:
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CiscoWorks security roles
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CiscoWorks server process and backup management services
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Cisco Secure Access Control Server (ACS) integration
Q.
What kinds of northbound interfaces are provided by Cisco Unified Service Monitor?
A.
Cisco Unified Service Monitor provides Simple Network Management Protocol (SNMP) trap notifications that can
be sent on northbound interfaces to Cisco Unified Operations Manager or other “manager-of-manager”
applications.
Q.
How does Cisco Unified Service Monitor integrate with Cisco Unified Operations Manager?
A.
Cisco Unified Operations Manager uses the information sent by Cisco Unified Service Monitor to present service
quality (quality of voice) alerts on a real-time basis. Cisco Unified Operations Manager processes the SNMP
traps that come from Cisco Unified Service Monitor and associates the endpoint information in the trap to the IP
phones or Cisco Unified Communications devices it is monitoring. The alerts from Cisco Unified Service Monitor
appear in a specialized Service Quality Alerts display that provides a launching point for diagnostic tools and
processes.
Q.
How does Cisco Unified Operations Manager integrate with Cisco Unified Service Statistics Manager?
A.
Cisco Unified Service Monitor acts as a data source for the call detail records and call quality metrics collected
from multiple instances of Communications Manager, Cisco 1040 Sensors, and Network Analysis Module to
Cisco Unified Service Statistics Manager. Cisco Unified Service Statistics Manager uses the data for long-term
historic reports, trend reports, and capacity planning reports.
Q.
How is Cisco Unified Service Monitor packaged?
A.
Cisco Unified Service Monitor ships in two ways:
●
Standalone Cisco Unified Service Monitor application packaged with CiscoWorks Common Services Software
on a single CD. A single installation procedure installs both components on the server.
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Bundle that includes Cisco Unified Operations Manager, Cisco Unified Service Monitor, and the CiscoWorks
Common Services Software on a single CD. A single installation procedure installs all three components on
the server.