Cisco Cisco Unified Operations Manager 8.5 Information Guide
Q&A
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 1 of 7
Cisco Prime Unified Operations Manager 8.7
Q. What is Cisco Prime
™
Unified Operations Manager (UOM)?
A. Cisco Prime Unified Operations Manager is part of the Cisco
®
Unified Communications (UC) Management
Suite. It provides comprehensive monitoring for the entire Cisco Unified Communications system, including
the underlying transport infrastructure. It discovers the UC network from a phone perspective and creates a
phone layer view of all the UC components, ignoring devices that are not part of the UC network. Cisco Prime
Unified Operations Manager provides a real-time view of the Cisco Unified Communications system and
presents the current operational status of each element. It also provides extensive capabilities for application-
level testing of telephony functions that can be used in real time or scheduled to identify problems to help
ensure that the phones and their supporting applications are functioning correctly.
Cisco Prime UOM:
●
Monitors and evaluates the current operational status of all the key components of the Cisco Unified
Communications system, including the underlying transport infrastructure.
●
Presents the current operational status of the Cisco Unified Communications system through the UC
Opsview dashboard, Fault Monitor alarm display, concentrated diagnostic views, and cluster-level
connectivity views of the network. Each view provides contextual access to look at the current alert status,
historical information, and service impact of any outages from the selected device or event.
●
Increases productivity of network managers and facilitates faster trouble isolation by providing diagnostic
tools to help enable rapid troubleshooting and fault isolation:
◦
Through diagnostic tests, performance, and connectivity details about elements of the Cisco Unified
Communications system.
◦
Through use of synthetic tests that replicate end-user activity and verify gateway availability as well as
other configuration aspects of the Cisco Unified Communications infrastructure. Tests may be run on
synthetic phones or real IP phones (both Session Initiation Protocol [SIP]-based and Skinny Client
Control Protocol [SCCP]-based phones) deployed in the network.
◦
Through Cisco IOS
®
IP Service-Level Agreement (SLA)-based diagnostic tests that can be used to
troubleshoot network-related issues, determine paths, and proactively monitor voice quality across
WAN links.
◦
By context-sensitive links to Cisco Prime LAN Management Solution (LMS) to provide the user with a
broad and deep array of infrastructure device-level visual and diagnostic capabilities.
●
Provides a very powerful set of dynamic phone-testing capabilities that use IP phones (both SIP - and
SCCP-based phones) in the Cisco Unified Communications system as test probes to run dial-plan tests,
acceptance tests, phone-feature tests, and more. These phone-testing capabilities can be used to rapidly
troubleshoot connectivity (signaling/media stream), voice quality, and call processing or dial-plan
management issues.