Cisco Cisco Unified Operations Manager 8.0 Information Guide

Cisco Systems, Inc.

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Q & A

CiscoWorks IP Communications Operations Manager 1.0

General

What is CiscoWorks IP Communications Operations Manager 1.0?

CiscoWorks IP Communications Operations Manager 1.0 provides a unified view of the entire IP Communications infrastructure and

presents the current operational status of each of the elements of the IP Communications network. It continuously monitors the current status of

different IP Communications elements such as Cisco

CallManager, Cisco Unity

, Cisco

CallManager Express, Cisco Unity Express, Cisco IP

Contact Center elements, Cisco gateways, routers, and phones and provides different diagnostic tools for faster trouble isolation and resolution.

It monitors and evaluates the current status of both the IP Communications infrastructure and the underlying transport infrastructure in the

network.

•

It presents current operational status of the IP Communications deployment and provides visualization using service-level views of the

network.

•

It increases productivity of the network managers and enables faster trouble isolation by providing contextual diagnostic tools to enable

troubleshooting:

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Through diagnostic tests, performance, and connectivity details about different elements of the converged IP Communications

infrastructure

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Using synthetic tests that replicate end-user activity and verify gateway availability and other configuration aspects of the IP

Communications infrastructure

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Through IP service-level agreement (SLA)-based diagnostic tests that can measure the performance of WAN links and measure node-to-

node service quality

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By providing actionable information in notification messages through context-sensitive links to more detailed information about service

outages

–

By context-sensitive links to other CiscoWorks tools and Cisco Systems

tools for managing IP Communications implementations

•

It presents service-quality alerts by using the information available through CiscoWorks IP Communications Service Monitor 1.0 (when the

latter is deployed). It displays mean opinion scores associated with service quality between pairs of endpoints (IP phones, Cisco Unity

messaging systems, or voice gateways) at specified times involved in the monitored call segment and other associated details about the

service-quality problem. It can also perform a probable path trace between the two endpoints and can report on any outages or problems on

intermediate nodes in the path.

•

It provides current information about connectivity-related and registration-related outages affecting different IP phones in the network and

provides additional contextual information to determine the location and identification of the IP phones.

•

It enables tracking of IP Communications devices and IP phone inventory, tracks IP phone status changes, and creates a variety of reports

that document move, add, and change operations for IP phones in the network.

•

It provides flexible north-bound interfaces using Simple Network Management Protocol (SNMP) traps, syslog messages, and e-mails that let

CiscoWorks IP Communications Operations Manager 1.0 report the status of the network being monitored to a higher-level entity (typically

a manager of managers).