Cisco Cisco Unified Operations Manager 8.0 Data Sheet
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Anticipate Problems Using Scheduled Tests on the Network
Cisco Prime Unified Operations Manager comes with a powerful set of diagnostic tests that can be executed on
demand or through calendar control for proactive network health monitoring and trouble isolation. The diagnostics
can be used to validate that the phone’s features are set up as expected, including call, call hold, call park, call
transfer, message light activation, and conference calling. Operational tests simulate user activities such as
getting a dial tone, making phone calls, leaving voicemail, and creating or joining conference calls; the tests also
log any issues encountered. Dial-plan tests provide an easy mechanism to validate all the dial plans. Node-to-
node testing uses the Cisco IOS
®
Software IP service-level agreement (SLA) feature in Cisco routers and switches
to simulate traffic through the network. After the test, network characteristics such as status, response time,
latency, jitter, packet loss, and network quality are displayed in the Diagnostic View for a quick baseline history
during troubleshooting.
Table 1 lists features and benefits of Cisco Unified Operations Manager.
Table 1.
Features and Benefits of Cisco Unified Operations Manager
Feature
Benefits
Cisco Prime
●
As a Cisco Prime product, UOM features and user experience are standardized with the ability to cross-launch features
from one Cisco Prime product to another, expanding device management into service level management.
UC Opsview
●
Seeing the entire network summarized in UC Opsview, with the most affected devices and services revealed, allows you
to quickly prioritize your attention to the areas that affect the most users.
Automated
Discovery
Discovery
●
Automated discovery of Cisco Unified Communications Manager cluster elements and associated Cisco Unified
Communications applications and phones, switches, routers, and voice gateways.
●
Link to Cisco Prime LAN Management Solution (LMS) credential repository to reduce duplicate credential entry for LMS-
supported infrastructure components.
●
Automatic grouping and population of cluster service-level view.
●
Static Network Address Translation (NAT) support through manual import or addition.
●
Support for Cisco Unified Presence, Cisco Voice Portal, and Contact Center Enterprise on Cisco Unified Computing
System
™
(Cisco UCS
™
).
Diagnostic View
●
Single view to visualize and monitor Unified Communications component status, performance, and test results by logical
and physical groupings.
●
See the status of the key components in a grouping together on a single screen to make diagnosis of problems much
quicker than the previous individual-feature navigation approach.
●
Single view to monitor the component status and performance of a voice messaging server.
Fault Monitor
●
Quick, at-a-glance, real-time status of all the faults in the Unified Communications network.
●
View fault summaries by selected group with events for the selected line simultaneously displayed in an adjacent window
to minimize the number of clicks to see actual event detail.
●
View events by selected grouping, bypassing the event summary for even faster access to event details.
Performance
Monitoring
Monitoring
●
Visibility into critical performance metrics of each element, such as resource usage (CPU, memory, media digital signal
processor [DSP] resources), active calls, trunk statistics (trunk usage, port usage, gateway statistics), and so on.
●
Enhanced ease-of-use graphic chart views for side-by-side comparison of selected metrics.
●
Options to export the chart content in comma-separated value (CSV) format for use in further data analysis or to print it
as an image.
●
Key performance results displayed on Diagnostic View with instant zoom.
Diagnostics Tests
●
Synthetic tests (call processor to phone) and phone-to-phone tests, helping to ensure end-to-end service connectivity.
●
Phone batch and status tests to help ensure that phone features operate as provisioned.
●
IP SLA node-to-node testing.
●
Multiple test results displayed on Diagnostic View.
Northbound
Interfaces
Interfaces
●
Email, Simple Network Management Protocol (SNMP) traps, and syslog formats for external notification from the UOM
MIB, and not just network components, forward actionable alerts created by UOM.
●
Event-filtering user interface to select specific types of fault notifications for a set of devices to be sent to specific users.
●
Hyperlink embedded in the notification email providing direct launch of the event display to quickly determine what sent
the event and what is going on with other involved Unified Communications components.
●
SNMP MIB for UOM server status.
●
Web Services API for phone inventory.