Cisco Cisco Unified Operations Manager 8.0 Data Sheet
Data Sheet
© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Figure 1. Cisco Unified Operations Manager: Service-Level View
Saves Time with Autodiscovery and Actionable Alerts
Cisco Unified Operations Manager automatically discovers the network and updates its knowledge base by
identifying the role of every device and application in the Unified Communications network. It monitors the
discovered network elements to detect problems using its built-in intelligence to notify the network operations staff.
Using the highly actionable alerts displayed, operations staff can launch context-sensitive monitoring and diagnostic
tools to troubleshoot the problem. The IP phone status display, for example, provides detailed information about a
phone’s switch, such as switch port, serial number, and application load, to help the operations staff locate the
phone and troubleshoot the problem very quickly. Cisco Unified Operations Manager also provides a customized
display for threshold-crossing alerts generated by Cisco Unified Service Monitor on voice-quality exceptions at an
individual phone level.
Anticipates Problems with Scheduled Tests on the Network
Cisco Unified Operations Manager comes with a powerful set of diagnostic tests that can be executed on demand or
through calendar control for proactive network health monitoring and trouble isolation. The diagnostics can be used
to validate that the phone’s features are set up as expected, including call, call hold, call park, call transfer, message
light activation, and conference calling. Operational tests simulate user activities such as getting a dial tone, making
phone calls, leaving voicemail, and creating or joining conference calls; the tests also log any issues encountered.
Dial-plan tests provide an easy mechanism to validate all the dial plans. Node-to-node testing uses the Cisco IOS
®
Software IP service-level agreement (SLA) feature in Cisco routers and switches to simulate traffic through the
network. After the test, network characteristics such as status, response time, latency, jitter, packet loss, and
network quality are recorded in a results report.
Table 1 lists features and benefits of Cisco Unified Operations Manager.