Cisco Cisco Prime Unified Service Monitor 9.0 Data Sheet
Data Sheet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Cisco Unified Service Monitor 8.5
Cisco Unified Communications
Cisco
®
Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile
networks, facilitating easy collaboration every time from any workspace. Part of a comprehensive solution that
includes network infrastructure, security, wireless, management, or third-party applications and lifecycle services,
Cisco Unified Communications management solutions can accelerate deployment, provide cost savings, and
enhance productivity.
Product Overview
Cisco Unified Service Monitor (USM) is a component of the Cisco Unified Communications Management Suite,
consisting of Cisco Unified Provisioning Manager, Cisco Unified Operations Manager, Cisco Unified Service Monitor,
and Cisco Unified Service Statistics Manager. Cisco Unified Service Monitor continuously monitors active calls
supported by the Cisco Unified Communications system and provides near real-time notification when the voice
quality of a call fails to meet a user-defined quality threshold (refer to Figure 1). In addition to voice-quality
monitoring, Cisco Unified Service Monitor allows you to perform call classification based on dial plan. The on-
demand call-detail-record (CDR) reports allow you to view the call records for call analysis.
Figure 1. Cisco Unified Service Monitor: Voice Transmission Quality and Most Impacted Endpoints Report
Cisco Unified Service Monitor monitors, evaluates, and generates reports about user-experience metrics associated
with active calls on the Cisco Unified Communications system. It provides a comprehensive list of voice-impairment
metrics useful in troubleshooting voice-quality problems.
The system generates user-experience reports that provide lists and details of the endpoints (for example, phones
and gateways) that are most frequently affected by voice-quality problems. The reports allow you to understand
service quality at a system level through call-quality metrics gathered from Cisco Voice Transmission Quality (VTQ)
functions. The reports provide information about real-time service quality through Cisco 1040 Sensors and the Cisco
Network Analysis Module (NAM) 4.0 and later. The enhanced call-stream correlation report (Figure 2) provides
detailed call metrics collected from multiple instances of Cisco 1040 Sensors and the Cisco Network Analysis
Module, which will allow system administrators to idenitfy network segments that have a lower-quality user
experience.