Cisco Cisco Prime Unified Operations Manager 9.0 Information Guide

Unified Contact Center Enterprise

Unified Contact Center Express

Unified Presence Server

Voice Portal

Prime UOM supports Unified Communications Manager and Unity Connection running on a virtualized 
host, with the following caveats:

Prime UOM treats the virtualized host as a media server. It does not group virtual hosts separately 
or have separate PTM settings.

Environment parameters such as temperature sensor, fan, and power supply are not monitored. As a 
result, related traps and events are not applicable.

These virtual voice applications are treated as native voice applications. For example, Service Level 
View displays generic voice application icons and Alerts and Events Details, use the media server 
device type.

Detailed Device View displays the default values for platform attributes. It does not display 
platform-specific parameters, such as environment and system.

For auto-discovery, device import, or manual discovery, Prime UOM provides the IP address of the 
virtual host.

Following is the list of Voice Applications supported on multiple end-customer mode for CUOM 9.0:

Cisco Call Manager (CCM)

Cisco Unified Presence Server (CUPS)

Cisco Unity Connection (CUC)

Cisco Emergency Responder (CER

Cisco Unified Contact Center Enterprise (UCCE)

Media Sense

Finesse

Node-to-node tests and synthetic tests are supported on specific devices. The devices that can run these 
tests are specified in the applicable tables.

When you install Cisco Prime Unified Operations Manager 9.0, you also install device support for all of 
the devices listed in this document. 

Note the following when you view the device support tables:

The devices listed in this document may be categorized differently in the Prime UOM display.