Cisco Cisco Prime Unified Service Monitor 9.0 Data Sheet

Data Sheet

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Cisco Unified Service Monitor 2.2

Cisco Unified Communications

Cisco

Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile

networks, enabling easy collaboration every time from any workspace.

Product Overview

Cisco Unified Service Monitor is a component of the Cisco Unified Communications Management Suite, consisting of

Cisco Unified Provisioning Manager, Cisco Unified Operations Manager, Cisco Unified Service Monitor, and Cisco

Unified Service Statistics Manager. Cisco Unified Service Monitor continuously monitors active calls supported by

the Cisco Unified Communications system and provides near real-time notification when the voice quality of a call

fails to meet a user-defined quality threshold (refer to Figure 1).

Figure 1. Cisco Unified Service Monitor: Voice Transmission Quality and Most Impacted Endpoint Report

Cisco Unified Service Monitor monitors, evaluates, and generates reports on user-experience metrics associated

with active calls on the Cisco Unified Communications system. It provides a comprehensive list of voice-impairment

metrics useful in troubleshooting voice-quality issues.

User-experience reports generated by the system provide lists and details of the endpoints (for example, phones and

gateways) that are most frequently affected by voice-quality issues. The reports allows users to understand service

quality at a system level through call-quality metrics gathered from Cisco Voice Transmission Quality (VTQ)

functionality. The reports provide information about real-time service quality through Cisco 1040 Sensors and Cisco

Network Analysis Module 4.0. The enhanced call stream correlation report (Figure 2) provides detailed call metrics

collected from multiple instances of Cisco 1040 Sensors and Cisco Network Analysis Module, which will enable

system administrators to idenitfy network segments that have a lower-quality user experience.