Cisco Cisco Prime Unified Operations Manager 9.0 White Paper

 

Operations Manager Deployment Best Practices 

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Page 106 of 112 

49. User does not receive mail notifications. How do we debug this?  

•  Make sure that there is no email blocking options enabled in the virus scanner 

or any other firewall programs 

•  Check if the configured SMTP server is up and running. 

50. How do I enable performance polling?  

A: Performance Polling can be enabled by  
•  Choosing the device in SLV and in the context menu that is launched on a 

right click choose Polling Parameters 

•  Go to Administration ->Polling and Thresholds->Polling Parameters 
 

launch a performance graph. How do I debug this?  
A: This means that the data for the chosen metric and device was not collected. 
To debug this 

•  Check if data files are being written into 

<NMSROOT>\CSCOpx\data\gsu\_#PerformanceDATA#_ 

•  If no data is written into the files then check if the device is monitored and 

up 

•  Check for any exceptions in the poller.log 
•  Perform the following steps 

o

 

pdterm Performance 

o

 

pdexec Performance 

o

 

Go to Administration ->Polling and Thresholds->Polling 
Parameters 

o

 

Choose any device group and click edit. In the dialog click apply 
and ok to the warning message that appears 

o

 

This will cause reconfiguration and resync between Performance 
and VIC that is required for performance polling 

 
 

52. What does the * mean in the data files for Performance?  

A: * means that data is not available which could be because of 

•  Device error 

•  Internal CUOM error 

•  Metric not valid for the device