Cisco Cisco Unified Operations Manager 8.0 White Paper

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To define the SNMP read community string, perform the following steps: 

On the MCS, go to Start > Control Panel > Administrative Tools > Services.   

Select the SNMP service.  

Double-click the service and select the Security page.  

In the Security page, you can define community strings and assign them read 
permission. (This is not the read community string.) 

On the same security page, you can also specify which servers (IP addresses) can make 
SNMP queries to the MCS. In that section, ensure that you add the IP address of the 
Operations Manager as an authorized server to make SNMP queries to the MCS. 
For Cisco CallManager 5.0, the SNMP community string is configured through the Cisco 
CallManager Administration user interface. Because Cisco CallManager 5.0 resides on 
the Linux Operating System, there is no Windows SNMP service to configure. 

If you want Operations Manager to receive traps from the MCS or the applications 
installed on the MCS, be sure to specify the IP address of the Operations Manager as a 
destination on that MCS server. From the SNMP Service user interface, go to the Traps 
section and enter the IP address of the Operations Manager as a valid destination for the 
traps to be sent to. 
Also, from Administrative Tools > Services, disable the Windows SNMP Trap Service 
and then restart the SNMP daemon manager on the Operations Manager server. 
 

The Microsoft Windows SNMP service is disabled as part of ICM setup and is replaced 
by the Cisco Contact Center SNMP Management service to process SNMP requests in its 
place. The Cisco IP Contact Center (IPCC) SNMP Management service provides for 
more sophisticated SNMP capabilities than the standard Microsoft SNMP Service. 
Follow the instructions mentioned in the SNMP Guide for IPCC Enterprise and Hosted 
Edition to install the correct SNMP components required for managing IPCC devices 
using Operations Manager. 
You can configure Cisco SNMP Agent Management settings using the Windows 
Management Console Snap-in.  
 

•  Note: In IPCC servers can also move into Partially monitored state 
•  Check if the Windows Management Interface (WMI) username (with domain 

Name e.g APAC\shaj) and password is entered in the Primary Credential field 
in DCR. If not, this needs to be entered.  This is the username field when 
adding a device.