Cisco Cisco Unified Operations Manager 8.0 White Paper
All contents are Copyright © 1992–2006 Cisco Systems, Inc. All rights reserved.
Page 2 of 112
Table of Contents
1 Introduction .................................................................................................................. 6
2 Product
Overview......................................................................................................... 7
2.1 Deployment
Models .............................................................................................. 8
2.1.1 Small
and
Medium Enterprises....................................................................... 8
2.1.2 Large
Enterprises ............................................................................................ 9
2.1.3 Managed Service Providers ............................................................................ 9
3 Pre-Installation
Tasks................................................................................................. 11
3.1 Preparing Devices to be Monitored By Operations Manager.............................. 11
3.1.1 Cisco IOS Devices ........................................................................................ 12
3.1.2 Cisco Catalyst Devices ................................................................................. 13
3.1.3 Media Convergence Servers ......................................................................... 15
3.1.4 SNMP Management of IP Contact Center.................................................... 16
3.1.5 Cisco
3.1.2 Cisco Catalyst Devices ................................................................................. 13
3.1.3 Media Convergence Servers ......................................................................... 15
3.1.4 SNMP Management of IP Contact Center.................................................... 16
3.1.5 Cisco
CallManager........................................................................................ 18
3.1.6 Cisco CallManager Express and SRST......................................................... 20
3.1.7 Cisco
3.1.7 Cisco
Unity ................................................................................................... 20
3.1.8 Cisco
Unity
Express...................................................................................... 20
3.2 Preparing the Server for Operations Manager..................................................... 21
3.2.1 Operating
System.......................................................................................... 21
3.2.2 Hostname ...................................................................................................... 22
3.2.3 Client PC Macromedia Flash........................................................................ 22
3.2.4 Verify Locale Settings .................................................................................. 22
3.2.5 DNS
3.2.3 Client PC Macromedia Flash........................................................................ 22
3.2.4 Verify Locale Settings .................................................................................. 22
3.2.5 DNS
Settings................................................................................................. 22
3.2.6 Verify Open Database Connectivity (ODBC) Driver Manager.................... 23
3.2.7 Enabling/Installing Windows SNMP Service............................................... 23
3.2.8 Browser Version and Flash Plug-in .............................................................. 24
3.2.9 Device
3.2.7 Enabling/Installing Windows SNMP Service............................................... 23
3.2.8 Browser Version and Flash Plug-in .............................................................. 24
3.2.9 Device
Connectivity...................................................................................... 24
3.2.10
Terminal Server Services........................................................................... 24
3.2.11 Antivirus
and
Platform
Agents .................................................................. 24
3.2.12 System
Capacity ........................................................................................ 24
3.2.13 Server
Sizing.............................................................................................. 25
3.3 Preparing
the
Network......................................................................................... 26
3.3.1 Register Devices and Interfaces in DNS....................................................... 26
3.3.2 Configuring Cisco CallManager Security Certificates ................................. 27
3.3.3 Check Routing and Firewalls........................................................................ 29
3.3.4 Network Address Translation (NAT) ........................................................... 29
3.3.5 Network
3.3.2 Configuring Cisco CallManager Security Certificates ................................. 27
3.3.3 Check Routing and Firewalls........................................................................ 29
3.3.4 Network Address Translation (NAT) ........................................................... 29
3.3.5 Network
Time
Protocol................................................................................. 29
3.3.6 Port
Availability............................................................................................ 30
4 Operations Manager Installation ................................................................................ 32
4.1 Preinstallation
Checks ......................................................................................... 32
4.2 Installation
procedures......................................................................................... 33