Cisco Cisco Unified Operations Manager 8.0 White Paper
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Page 41 of 112
5.4
Diagnostic Tests
5.4.1 Synthetic Tests
The MAC address for synthetic phones must be between 00059a3b7700 and
00059a3b8aff.
Synthetic testing is a mechanism by which Operations Manager emulates a phone. For
example, Operations Manager makes phone calls, logs in to conferences, leaves voice
mails, makes emergency calls, and downloads TFTP files. When any of these operations
fails, Operations Manager flags the failure as an alert, letting the operations personnel
know that there could be a problem.
Synthetic tests are supported on a variety of applications: Cisco CallManager, Cisco
CallManager Express, TFTP Server, Cisco Conference Connection, Cisco Emergency
Response, Cisco Unity, and Cisco Unity Express. The synthetic tests can be scheduled to
run on a periodic basis.
00059a3b8aff.
Synthetic testing is a mechanism by which Operations Manager emulates a phone. For
example, Operations Manager makes phone calls, logs in to conferences, leaves voice
mails, makes emergency calls, and downloads TFTP files. When any of these operations
fails, Operations Manager flags the failure as an alert, letting the operations personnel
know that there could be a problem.
Synthetic tests are supported on a variety of applications: Cisco CallManager, Cisco
CallManager Express, TFTP Server, Cisco Conference Connection, Cisco Emergency
Response, Cisco Unity, and Cisco Unity Express. The synthetic tests can be scheduled to
run on a periodic basis.
5.4.2 Synthetic Test Descriptions and Expected Results
Synthetic Test Descriptions
Synthetic Test
Description
Expected Results
Phone
Registration
Registration
Opens a connection with
the Cisco CallManager/
CallManager Express and
registers a simulated IP
phone.
the Cisco CallManager/
CallManager Express and
registers a simulated IP
phone.
Successful registration of the phone.
Off Hook
Simulates an off-hook
state to the Cisco
CallManager/CallManager
Express and checks for
receipt of a dial tone.
state to the Cisco
CallManager/CallManager
Express and checks for
receipt of a dial tone.
Receives a dial-tone signal from the Cisco
CallManager. The registration of the
synthetic phone takes place only for the first
time because registration is a costly
operation on Cisco CallManager. (However,
if the test fails, then synthetic phones are
registered again for the next test cycle only.)
Once the synthetic phone is registered,
Operations Manager checks for a dial-tone
signal from the Cisco CallManager.
CallManager. The registration of the
synthetic phone takes place only for the first
time because registration is a costly
operation on Cisco CallManager. (However,
if the test fails, then synthetic phones are
registered again for the next test cycle only.)
Once the synthetic phone is registered,
Operations Manager checks for a dial-tone
signal from the Cisco CallManager.
End-to-End
Call
Call
Initiates a call to a second
simulated or real IP
phone.
simulated or real IP
phone.
•
Registers, goes off-hook, and places the
call.
•
Ring indication.
•
Destination phone goes off-hook to