Cisco Cisco Prime Unified Service Monitor 8.7 White Paper
White Paper
© 2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 13 of 26
Hostname
It is recommended that you configure the hostname for the Service Monitor server before you start
installing Service Monitor. Specify the hostname when you are installing the operating system or
subsequently, using My Computer > Right Click and select Properties > Computer Name.
installing Service Monitor. Specify the hostname when you are installing the operating system or
subsequently, using My Computer > Right Click and select Properties > Computer Name.
Once Service Monitor is installed, changing the hostname is a very laborious process involving file
manipulation and the execution of scripts. The User Guide for Cisco Unified Service Monitor
documents all the steps involved in changing the hostname of the Service Monitor server.
manipulation and the execution of scripts. The User Guide for Cisco Unified Service Monitor
documents all the steps involved in changing the hostname of the Service Monitor server.
Verify Locale Settings
Service Monitor supports only the U.S. English and Japanese locales. Using other locales means
that you are running on an unsupported configuration. Further, Service Monitor may display erratic
behavior, such as JRunProxyServer services not starting automatically. However, non-U.S. English
keyboard layouts should work.
that you are running on an unsupported configuration. Further, Service Monitor may display erratic
behavior, such as JRunProxyServer services not starting automatically. However, non-U.S. English
keyboard layouts should work.
Verify ODBC Driver Manager
Some components of Service Monitor require the presence of the correct version of Open
Database Connectivity (ODBC) on the Service Monitor server.
Database Connectivity (ODBC) on the Service Monitor server.
To verify the ODBC Driver Manager version, do the following:
Step 1. On the Service Monitor server, select Start > Settings > Control Panel > Administrative
Tools > Data Sources (ODBC).
Step 2. Click the About tab.
Step 3. Make sure that all ODBC core components have the same version number (3.5xx or
later). ODBC is not available from Microsoft as a standalone installation but is packaged
along with Microsoft Data Access Component (MDAC).
along with Microsoft Data Access Component (MDAC).
Note: If the necessary OBDC is not listed, install MDAC 2.5 or later by referring to the Microsoft
Website.
Website.
Browser Version and Flash Plug-in
The recommended browser is Microsoft Internet Explorer 6.0/7.0
When using Service Monitor, disable any software on your desktop that you use to prevent popup
windows from opening. Service Monitor must be able to open multiple windows to display
information.
windows from opening. Service Monitor must be able to open multiple windows to display
information.
NTP
The clocks on Service Monitor and call manager servers must be synchronized for Service Monitor
reports to include complete and up-to-date information and accurately reflect activity during a given
time period. These notes offer a starting point and do not provide complete instructions for
configuring Network Time Protocol (NTP).
reports to include complete and up-to-date information and accurately reflect activity during a given
time period. These notes offer a starting point and do not provide complete instructions for
configuring Network Time Protocol (NTP).
To get started:
1. Talk with your call manager administrators to determine the time server with which Service
Monitor should synchronize. You might find Cisco IP Telephony Clock Synchronization: Best
Practices, a white paper on Cisco.com, useful; you can read it at
Practices, a white paper on Cisco.com, useful; you can read it at
.