Cisco Cisco Unified Contact Center Express 8.5(1) Installation Guide
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Upgrading to Cisco Unified Contact Center
Express, Release 8.5(1)
Express, Release 8.5(1)
For Cisco Unified Contact Center Express and Cisco Unified IP IVR
Release 8.5(1)
Release 8.5(1)
October, 2011
This document describes how to upgrade to Cisco Unified Contact Center Express
(Unified CCX), Release 8.5(1) from Release 7.0(1) SR5. For more information
about tested upgrade paths, see the Software and Hardware Compatibility Guide
for Cisco Unified CCX and Cisco Unified IP IVR available here:
(Unified CCX), Release 8.5(1) from Release 7.0(1) SR5. For more information
about tested upgrade paths, see the Software and Hardware Compatibility Guide
for Cisco Unified CCX and Cisco Unified IP IVR available here:
For information about performing a fresh installation of Unified CCX (rather than
upgrading from an earlier release) or configuring Unified CCX when it is
pre-installed on your server, see the Installing Cisco Unified Contact Center
Express, Release 8.5(1) available here:
upgrading from an earlier release) or configuring Unified CCX when it is
pre-installed on your server, see the Installing Cisco Unified Contact Center
Express, Release 8.5(1) available here:
Before upgrading to Unified CCX 8.5(1), review all component upgrade
instructions carefully.
instructions carefully.