Cisco Cisco Unified Contact Center Express 9.0(1) Technical Manual
Unified Contact Center Express: Configure an
Agent to be Automatically Recorded in Cisco
Agent Dektop
Agent to be Automatically Recorded in Cisco
Agent Dektop
Document ID: 111873
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Main Task
Task
Step−by−Step Instructions
Verify
Troubleshoot
Related Information
Prerequisites
Requirements
Components Used
Conventions
Main Task
Task
Step−by−Step Instructions
Verify
Troubleshoot
Related Information
Introduction
This document explains the procedure to configure an agent to be automatically recorded in Cisco Agent
Desktop.
Desktop.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to the Cisco Technical Tips Conventions for more information on document conventions.
Main Task
Task
In this section, you are presented with the information to configure an agent to be automatically recorded in
Cisco Agent Desktop.
Cisco Agent Desktop.