Cisco Cisco Unified Contact Center Express 9.0(1) Technical Manual
In order to install the SocialMiner certificate in the browser, on the client PC, navigate to
https://<SocialMiner FQDN>/ and install the certificate through the browser prompts.
https://<SocialMiner FQDN>/ and install the certificate through the browser prompts.
CUIC Client Certificate
The CUIC Tomcat certificate should be installed on the client machine for agents, supervisors, and
reporting users who use the CUIC web interface for historical reports or Live Data reports either
within the CUIC web page or within the gadgets in the desktop.
reporting users who use the CUIC web interface for historical reports or Live Data reports either
within the CUIC web page or within the gadgets in the desktop.
In order to install the CUIC Tomcat certificate in the browser, on the client PC, navigate to
https://<UCCX FQDN>:8444/ and install the certificate through the browser prompts.
https://<UCCX FQDN>:8444/ and install the certificate through the browser prompts.
CUIC Live Data Certificate (Starting 11.x)
The CUIC uses the Socket IO Service for the backend Live data. This certificate should be
installed on the client machine for agents, supervisors and reporting users who use the CUIC web
interface for Live Data or who use the corresponding Live Data gadgets within Finesse.
installed on the client machine for agents, supervisors and reporting users who use the CUIC web
interface for Live Data or who use the corresponding Live Data gadgets within Finesse.
In order to install the Socket IO certificate in the browser, on the client PC, navigate to
https://<UCCX FQDN>:12015/ and install the certificate through the browser prompts.
https://<UCCX FQDN>:12015/ and install the certificate through the browser prompts.
Third-Party Applications Accessible from Scripts
If a UCCX script is designed in order to access a secure location on a third-party server (for
example, Get URL Document step to an HTTPS URL or a Make Rest Call to an HTTPS REST
URL), upload the signed or self-signed certificate chain of the third-party service to the UCCX
tomcat-trust keystore. In order to obtain this certificate, access the UCCX OS Administration
page and choose Upload Certificate.
example, Get URL Document step to an HTTPS URL or a Make Rest Call to an HTTPS REST
URL), upload the signed or self-signed certificate chain of the third-party service to the UCCX
tomcat-trust keystore. In order to obtain this certificate, access the UCCX OS Administration
page and choose Upload Certificate.
The UCCX Engine is configured in order to search the platform Tomcat keystore for third-party
certificate chains when presented with these certificates by third-party applications when they
access secure locations via script steps.
certificate chains when presented with these certificates by third-party applications when they
access secure locations via script steps.
The entire certificate chain must be uploaded to the platform Tomcat keystore, accessible via the
OS Administration page, as the Tomcat keystore contains no root certificates by default.
OS Administration page, as the Tomcat keystore contains no root certificates by default.
After you complete these actions, restart the Cisco UCCX Engine.
Verify
In order to verify that all of the certificates are installed correctly, you can test the features that are
described in this section. If no certificate errors appear and all features function properly, the
certificates are installed correctly.
described in this section. If no certificate errors appear and all features function properly, the
certificates are installed correctly.
Configure Finesse so that it automatically records an agent via workflow. After a call is
handled by the agent, use the MediaSense Search and Play application in order to find the
call. Verify that the call has the agent, a CSQ, and team tags attached to the recording
metadata in MediaSense.
handled by the agent, use the MediaSense Search and Play application in order to find the
call. Verify that the call has the agent, a CSQ, and team tags attached to the recording
metadata in MediaSense.
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Configure Agent Web Chat through SocialMiner. Inject a chat contact via the web form. Verify
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