Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Check Skill Mapping for all Agents in Cisco Unified
Contact Center Express
Contact Center Express
Document ID: 118987
Contributed by Arunabh Bhattacharjee, Cisco TAC Engineer.
Jun 22, 2015
Jun 22, 2015
Contents
Introduction
Background Information
Check the Skill Mapping for All Agents on UCCX
Background Information
Check the Skill Mapping for All Agents on UCCX
Introduction
This document describes how to check the skill mapping for more than one agent at a time in Cisco Unified
Contact Center Express (UCCX) via the GUI through the Appadmin webpage.
Contact Center Express (UCCX) via the GUI through the Appadmin webpage.
Background Information
There is no specific report that generates the skill mapping to all agents on a single page. It is
time−consuming to check this on a per−agent basis.
time−consuming to check this on a per−agent basis.