Cisco Cisco Unified Contact Center Express 9.0(1) Information Guide

How do I authorize users to view Historical Reports in CRS?
How do I troubleshoot the issue of not being able to log in to the Historical Reporting application?
How do I add or configure historical reporting for a particular user?
How do I troubleshoot the issue of wrong time zone in the Historical Reporting?
Related Information

This document lists the frequently asked question related to historical reports in a Cisco Customer Response
Solutions (CRS) environment (version 3.1 and later).

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

A. The Cisco CRS system historical databases reside on either the CRS server or the
Historical Report Database server. In order to manage the CRS Historical Report databases:

Configure the maximum number of client and scheduler connections to the historical
databases.

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Configure users for historical reports.

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Purge historical data when the size of the databases approaches maximum capacity.

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Synchronize data on the CRS server databases and Historical Report database server,
if the Historical Report Database server is used to store historical reporting data.

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Import historical data from data files. These data files are generated if the historical
database is down and the number of new historical records exceeds the cache.

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You must be logged in to the CRS Administration in order to manage the CRS historical
reports database. Complete these steps in order to authorize users to view historical reports in
CRS:

Choose Tools > Historical Reporting from the CRA Administration menu.

1.