Cisco Cisco Unified Contact Center Express 9.0(1) User Guide

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Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
࢟જǖ408 526-4000

800 553-NETS (6387)

ࠅᑞǖ408 527-0883

http://www.cisco.com/go/trademarks

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ჅᎌᑗჅᎌăဧ፿Đ੝ᔫ૛ۋđጙࠤ݀ݙڗာႈపਜ਼ྀੜ໚Ⴧ৛ႊ௥ᎌ੝ᔫਈᇹă(1005R)

۾ᆪ࡭ᒦဧ፿ࡼ IP ࢐ᒍ࣒ဵኋ৩ࡼ࢐ᒍă۾ᆪ࡭۞౪ࡼྀੜာಿĂෘഎመာၒ߲ਜ਼ᅄာ௿፿᎖ዝာ෹ࡼăྦ۾ᆪ࡭ዝာดྏᒦࡼ IP ࢐ᒍᎧᑞဣ࢐ᒍᎌჅಙᄴLj࠙ၢᇄፀਜ਼༝੝ă

© 2010 Cisco Systems, Inc. ۣഔჅᎌཚಽă

© 2010 Calabrio, Inc. ۣഔჅᎌཚಽă

 

CAD 9.0DŽ፿᎖ Cisco Unified Contact Center Express 9.0Dž

࣪ં୸஠ቲഺፒ

DŽஞሢᐐ༓ۈNj঱଀ۈDž

ྙਫิࡼ਌ಯᏋ໪፿೫ࠥ৖ถLjᐌభጲ࣪ᄰਭ IP ࢟જ୻၃ࡼྀੜં୸஠ቲഺፒăิ!!
ݙถ၃ᄧิჅᅲ߅ࡼഺፒLjᒑᎌᓍ਌ݣభጲ၃ᄧă

ገఎဪ࣪ં୸஠ቲഺፒLj༿Ᏼં୸ࠀ᎖૚ࣅᓨზဟږኡሲྟ୆ă࠭Đኡሲđݩ࡝ኡᐋ
ĐఎဪഺፒđăĐRecđ્ೂ૾መာᏴື෵ࡼᓨზቲ࿟ă

ገᄫᒏ࣪ં୸஠ቲഺፒLj༿ږኡሲྟ୆Lj཭ઁ࠭Đኡሲđݩ࡝ᒦኡᐋᄫᒏഺፒă

ପᄧNjഺፒᄰᒀ

਌ಯᏋభጲ๼ᒙᇹᄻጲᏴᓍ਌ପᄧิࡼં୸૞࣪ิࡼં୸ഺፒဟᄰᒀิă

ྙਫᄰᒀࠀ᎖ࡌఎᓨზ݀༦ิࡼᓍ਌ପᄧਜ਼Nj૞࣪ં୸ഺፒLjᐌิ୓Ᏼᓨზቲ࿟ఘࡵ
ሆ೰ดྏᒄጙǖ 

RecDŽഺፒDž

MonDŽପᄧDž

Rec/MonDŽഺፒਜ਼ପᄧDž

ᓖሾ

ิభጲᏴᔭᇳᓨზĐᆚ௓ኙđĂĐ௓ኙđĂĐ৔ᔫđਜ਼Đᄰજđሆᓖሾă

ݛᒾ 1

ږĐᓨზđྟ୆Lj݀࠭ݩ࡝ᒦኡᐋĐᓖሾđă

ݛᒾ 2

ྙਫᇹᄻࡼ๼ᒙገཇၒྜྷᏇፐࡔ൩Ljᐌ્መာᏇፐࡔ൩ݩ࡝ăኡᐋሤ።ࡼᏇፐ
ࡔ൩ăIP Phone Agent ऩૄĐࡿഺđື෵Ljऎิ࠭ ACD ᒦᓖሾă

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