Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Move RASCAL and VoIP Server from Co−resident
CRS Server to a Dedicated Server
CRS Server to a Dedicated Server
Document ID: 52615
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Dedicated RASCAL and VoIP Server
Related Information
Prerequisites
Requirements
Components Used
Conventions
Dedicated RASCAL and VoIP Server
Related Information
Introduction
This document describes how to move the Cisco Desktop RASCAL and VoIP server from a co−resident
Cisco Customer Response Solutions (CRS) server to a dedicated Cisco Desktop RASCAL and VoIP Monitor
server in a Cisco IP Contact Center (IPCC) Express environment.
Cisco Customer Response Solutions (CRS) server to a dedicated Cisco Desktop RASCAL and VoIP Monitor
server in a Cisco IP Contact Center (IPCC) Express environment.
This document assumes Cisco CRS server and Cisco Desktop Product Suite are co−resident.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
Cisco CallManager
•
Cisco CRS
•
Cisco Desktop Product Suite
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager version 3.x
•
Cisco CRS version 3.x
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to the Cisco Technical Tips Conventions for more information on document conventions.