Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

This document describes an issue that is encountered with Cisco Unified Contact Center Express
(UCCX) when too much information is displayed on the Finesse Supervisor Desktop and also
describes a workaround for the issue.

Cisco recommends that you have knowledge of UCCX Versions10.0 and later with Finesse
Desktop.

The information in this document is based on UCCX Versions 10.0 and later with Finesse
Desktop.

The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

The Finesse Supervisor Desktop displays statistics for every Contact Service Queue (CSQ) that is
configured in UCCX under the Voice CSQ Summary Report in the Queue Data tab in Finesse.
This report is an embedded live-data gadget that pulls the live information from the Cisco Unified
Intelligence Center (CUIC). Supervisors also see all agents that are logged in from the Team Data
tab in Finesse, irrespective of the team the agents are assigned to.

It has been observed that only some supervisors are able to see all of the queues and agents
logged in. This becomes a problem throughout the Contact Center environment because too much
information is displayed.