Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Troubleshoot CAD Java Security Warnings
Document ID: 118922
Contributed by Ryan LaFountain, Cisco TAC Engineer.
Apr 17, 2015
Apr 17, 2015
Contents
Introduction
Background Information
Problem
Conditions
Solution
Security Warnings
UCCX Versions Prior to Version 9.0(2)SU1
UCCX Version 9.0(2)SU1
UCCX Version 10.0(1)
Agent Email Logging
Background Information
Problem
Conditions
Solution
Security Warnings
UCCX Versions Prior to Version 9.0(2)SU1
UCCX Version 9.0(2)SU1
UCCX Version 10.0(1)
Agent Email Logging
Introduction
This document describes how to troubleshoot Java security warnings on the Cisco Unified Contact Center
Express (UCCX) Cisco Agent Desktop (CAD) Agent Email, as well as on the Cisco Agent Desktop Browser
Edition (CAD−BE).
Express (UCCX) Cisco Agent Desktop (CAD) Agent Email, as well as on the Cisco Agent Desktop Browser
Edition (CAD−BE).
Background Information
The UCCX CAD Agent Email and the CAD−BE rely on Java (and Java Applets) in order to function.
Changes in Java security rules and architecture in the versions of Java that are supported by some of the
UCCX CAD Agent Email and CAD−BE versions produce user−visible security warnings or cause the
features to function improperly or not at all.
UCCX CAD Agent Email and CAD−BE versions produce user−visible security warnings or cause the
features to function improperly or not at all.
Problem
When you run Agent Email or CAD−BE in a browser, the you receive a new security warning that appears
similar to this:
similar to this: