Cisco Cisco Unified Contact Center Express 8.5(1) User Guide

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

Tel: 408

526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco Agent Desktop User Guide

CAD 8.5 for Cisco Unified Contact Center Express Release 8.5
Cisco Unified Communications Manager Express Edition
November 2010