Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Update the License Count for CRS Version 4
Document ID: 66000
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Update the License Count
Related Information
Prerequisites
Requirements
Components Used
Conventions
Update the License Count
Related Information
Introduction
This document describes how to update the license count for Cisco Customer Response Solutions (CRS)
Version 4 in a Cisco IP Contact Center (IPCC) Express environment.
Version 4 in a Cisco IP Contact Center (IPCC) Express environment.
Note: If the licenses you add include new features to the Cisco CRS system or change the LDAP directory
type Cisco CRS uses, you must reinstall Cisco CRS.
type Cisco CRS uses, you must reinstall Cisco CRS.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco CRS
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager version 4.1
•
Cisco IPCC Express version 4.x
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Update the License Count
Complete these steps in order to modify the license count for CRS version 4:
Purchase a new license from Cisco.
1.