Cisco Cisco Unified Contact Center Express 9.0(1) Information Guide

How do I download Cisco IPCC Express version 3.0(3)?
Related Information

This document discusses how to download Cisco IP Contact Center (IPCC) Express version 3.0(3). You must
run Cisco CallManager 3.3(2) with Service Pack (SP) B or later, or Cisco CallManager 3.2(2c) with SP F or
later in order to use Cisco IPCC Express version 3.0(3). Refer to the Cisco CallManager Compatibility Matrix
for a list of Cisco CallManager software compatibility issues.

Note: Cisco IPCC Express is formerly known as Customer Response Applications (CRA) or Cisco Customer
Response Solutions (CRS).

Refer to Cisco Technical Tips Conventions for more information on document conventions.

A. Cisco IPCC Express version 3.0(3) is a maintenance update of version 3.0.

Since IPCC Express 3.0(3a) is the first 3.0(3) release, it is not a service pack update.
Therefore, IPCC Express 3.0(3) software does not exist. Go to the Cisco Product Upgrade
Tool (

 registered customers only

) in order to obtain IPCC Express 3.0(3a). These three

requirements must be in place in order to upgrade IPCC Express to version 3.0(3a):

An existing version of IPCC Express 3.x

♦ 

A valid Software Application Upgrade (SAU) contract

♦ 

A valid Product Activation Key (PAK) code

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Updated: Oct 19, 2005

Document ID: 45061