Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide
Cisco CRS Error Message: "FCVRS228 SQL Query
Failed with SQL Error..."
Failed with SQL Error..."
Document ID: 46205
Contents
Introduction
Before You Begin
Conventions
Prerequisites
Components Used
Problem
No Data in Agent Transition Log and Call Log
Error Build Up
Solution
Related Information
Before You Begin
Conventions
Prerequisites
Components Used
Problem
No Data in Agent Transition Log and Call Log
Error Build Up
Solution
Related Information
Introduction
This document describes one reason why the Cisco Customer Response Solution (CRS) server receives the
following error message in the application log of the Event Viewer:
following error message in the application log of the Event Viewer:
FCVRS228 SQL Query failed with SQL error
This document also provides a solution for this error message in a Cisco IP Contact Center (IPCC) Express
Edition environment.
Edition environment.
Note: This problem is resolved in IPCC Express version 3.1 (1).
Before You Begin
Conventions
For more information on document conventions, see the Cisco Technical Tips Conventions.
Prerequisites
Readers of this document should be knowledgeable of the following:
Cisco CallManager
•
Cisco IPCC Express Edition
•
Microsoft SQL
•
Components Used
The information in this document is based on the software and hardware versions below.
Cisco CallManager version 3.x and later
•
Cisco IPCC Express Edition version 3.0
•