Cisco Cisco Unified Contact Center Express 9.0(1) Troubleshooting Guide

Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions
 Error: Could not find script TAPS.aef. Please verify the script name and path
 Solution
 Configure TAPS
      Problem
      Solution
 Related Information

The Tool for Auto−Registered Phone Support (TAPS) application enables phone users to call the TAPS
directory number and download the preconfigured phone settings for their directory number. The TAPS
application is also installed on the Cisco Customer Response Solutions (CRS) server/Cisco Unified Contact
Center Express (UCCX) server.

TAPS comes as a two part installation. If you run the TAPS install on the publisher, it installs the components
needed for TAPS on the publisher. If you run the same install on CRS/UCCX, it installs the TAPS
CRS/UCCX components. TAPS is downloadable from the Cisco CallManager Plugins page in recent Cisco
CallManager releases. It is available under Application > Install Plugins.

Note: TAPS can also be used if the Cisco CallManager Extended Services is installed, which contains the
Cisco CRS server as a component.

This document discusses how to troubleshoot some issues that occur when trying to install TAPS on a
CRS/UCCX server.

Cisco recommends that you have knowledge of these topics:

TAPS Configuration

• 

Cisco CallManager Administration

• 

Cisco CRS/Cisco UCCX

• 

The information in this document is based on these software and hardware versions: