Cisco Cisco Unified Contact Center Express 9.0(1) Information Guide

Product End-of-Life Notice

Page 1 of 12

End-of-Sale and End-of-Life Announcement for the Cisco
Unified Contact Center Express 4.1

EOL6261

Cisco

announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center

Express 4.1. The last day to order the affected product(s) is May 30, 2008. Customers with active

service contracts will continue to receive support from the Cisco Technical Assistance Center

(TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones,

definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected

by this announcement. For customers with active and paid service and support contracts, support

will be available until the termination date of the contract, even if this date exceeds the Last Date

of Support shown in Table 1.

Table 1.

End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 4.1

Milestone

Definition

Date

End-of-Life
Announcement Date

The date the document that announces the end of sale and end of life of a
product is distributed to the general public.

November 30, 2007

End-of-Sale Date

The last date to order the product through Cisco point-of-sale
mechanisms. The product is no longer for sale after this date.

May 30, 2008

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its
contract manufacturers. Actual ship date is dependent on lead time.

August 28, 2008

End of SW Maintenance
Releases Date:
App. SW

The last date that Cisco Engineering may release any final software
maintenance releases or bug fixes. After this date, Cisco Engineering will
no longer develop, repair, maintain, or test the product software.

May 30, 2009

End of New Service
Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support
contract, this is the last date to order a new service-and-support contract
or add the equipment and/or software to an existing service-and-support
contract.

May 30, 2009

End of Service Contract
Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

August 26, 2010

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this
date, all support services for the product are unavailable, and the product
becomes obsolete.

May 30, 2011

HW = Hardware

OS SW = Operating System Software App. SW = Application Software

Table 2.

Product Part Numbers Affected by This Announcement

End-of-Sale Product Part
Number

Product Description

Replacement Product Part
Number

Replacement Product
Description

CCX-3031E-41E-UPG=

CCX 3.0 or 3.1 ENH NO
IVRPortOption UPG to latest
4.1 ENH